CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Employment Type: Full Time

Shift: Mon- 7:30a-5p (Pain Management) Tue-Thrs- 7:30a-4p (Sleep Center), Fri- 7:30a-3p (Sleep Center)

Weekly Scheduled Hours: 40

Wage Range: $16.39-$22.95
Requirements:

- High school diploma/GED or higher education

Demographic Registration:

• Interviews patients for visits via phone or in person to obtain complete and accurate demographic data. 
• Verifies and updates demographic information for every visit, regardless of how often the patient presents for service. 
• Supports virtual check-in workflows by verifying demographic, consent, and insurance information prior to visit start time. 
• Provides patient education on consent forms and compliance requirements. 

Financial Registration:

• Interviews patients for visits via phone or in person to obtain complete and accurate payer information. 
• Accesses software systems such as CHAMPS, Availity, Priority Health, etc., to verify insurance coverage and determine correct payer information. 
• Understands and follows protocol for referring uninsured or underinsured patients appropriately. 
• Collects appropriate payment for services. 
• Interprets and appropriately interviews patients for MSP questionnaire. 
• Collaborates with patients to ensure understanding of insurance coverage, deductibles, and co-payment responsibilities. 
• Provides insurance education and financial expectations in a clear, compassionate manner to improve patient understanding and reduce confusion. 

Record Maintenance:

• Scans and maintains electronic information accurately in the medical record to ensure data is accessible, secure, and confidential. 
• Responds to requests for records according to approved guidelines. 
• Ensures electronic and physical welcome packet materials and patient correspondence are stored and maintained in compliance with policy and privacy requirements.

Customer Service:

• Schedules appointments for routine and walk-in patients, coordinating with the clinical team to support efficient patient flow and access to care.
• Answers patient questions as needed and communicates visit status with patients, staff, and physicians. 
• Answers telephone calls and provides patient assistance related to registration, scheduling, and front-end access needs.
• Responds to needs for interpreter services in a timely manner. 
• Introduces and encourages patient engagement in the patient portal. 
• Prepares and distributes welcome packets and patient communication materials (letters, forms, and instructions) to ensure a positive and informed patient experience. 
• Escalates patient needs or concerns to the appropriate team member (e.g., medication refill requests, walk-in patients requiring assessment, or urgent clinical messages). 
• Maintains patient rights and confidentiality. 

Operational Excellence:

• Supports department quality improvement activities and responds appropriately to change. 
• Participates in job-related learning experiences. 
• Ensures compliance with policy, procedure, regulatory requirements, and ethical billing practices. 
• Provides information to referral sources in a timely manner. 
• Actively participates in initiatives to improve patient registration workflows, including virtual check-in and communication process enhancements. 

-High School Diploma or GED Equivalent required. 

-Associate’s Degree in a related field preferred. 

-Experience in Medical Office Front Desk/Reception preferred. 

-Experience with electronic health record systems and virtual patient check-in workflows preferred. 

-Understanding of medical terminology, insurance plans, and billing workflows.

-Excellent communication, organizational, and problem solving skills.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy