Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

In conjunction and collaboration with Physician Practice leadership, provides clinical and administrative managerial oversight and direction for clinical day-to-day operations. Able to multi-task, manage difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff.

Essential Job Functions

• ​Collaborates with office teams to ensure smooth, efficient clinical flow of the practice, and participates in the patient workload and schedule. In collaboration with other team members, ensures clinical supply, vaccinations, and medication inventories are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.

• In collaboration with office site Practice Managers ensures efficient workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.

• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.

• In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, provides direct managerial leadership input with associate performance evaluations, and ensures appropriate training and onboarding of new clinical staff. Educates/trains/follow up and re-train staff on procedures or equipment as needed.

• In conjunction and collaboration with the Physician Practice leadership and office site leaders, acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.

• In conjunction and collaboration with the Physician Practice leadership, provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed. Participates in clinical and administrative development and growth activities to ensure retention of clinical talent.

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.

• Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.

• Within state guidelines, performs procedures and tests.

• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers or adjusting hours to meet patient care needs as directed by the practice manager may also be required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• RN Licensure Required

• Basic Life Support (BLS) also required within 90 days of hire.

Education

Associate of Nursing, nursing (required)
OR
Diploma in Nursing (required)  
Bachelors of Science, nursing (preferred)

Work Experience

2 Two years of related leadership experience in a healthcare setting, preferably a physician practice.

Training

Medical Terminology, ability to use standard office equipment.

Electronic Medical Record (EMR) experience.

Skills

• Communication with medical professionals and family members
• EHR Usage
• Budgeting & Financial Acumen
• Evaluate employee performance
• Analyzing data/information
• Scheduling
• Nursing judgment and skill
• Patient care delivery coordinator
• Attention to detail
• Acceptance of authority
• Critical thinking
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Stewardship
• Conflict management and resilience

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].