Position Summary

Role and Responsibilities

Service Cost & Component Repair Strategy

• Support the development and execution of regional service cost initiatives across SEAO subsidiaries.
• Monitor service cost KPIs, identify cost efficiency opportunities and support savings initiatives across markets.
• Work with subsidiaries to define, track and deliver indirect cost-saving projects and targets.
• Coordinate with subsidiaries and HQ on Component Repair guidelines, and monitor jig and parts availability for new model component repair.
• Identify and resolve component repair-related issues across the region.
• Manage Multi Parts Usage (MPU) initiatives to identify opportunities for direct service cost savings.

 Service Performance & Management Support

• Prepare regular and ad-hoc reports and provide operational insights to support management decision-making.
• Consolidate operational and performance data into dashboards and monthly reports covering overall status, project progress, risks and opportunities.
• Analyze service performance data and translate findings into clear, actionable insights.
• Coordinate with internal teams, subsidiaries, HQ and relevant external partners to resolve service operation issues.
• Support the development and refinement of service processes, and monitor implementation and adoption across subsidiaries.

MX Samsung Care+ & Quality Support

• Support regional MX Samsung Care+ operations, monitoring key operational KPIs and identifying opportunities for performance improvement.
• Collaborate with subsidiaries and HQ to support program stability, issue resolution and continuous improvement.
• Track program progress, highlight key issues and opportunities, and provide regular updates to management.
• Support early monitoring and reporting for new model launches, including defect ratios and other relevant quality indicators.
• Prepare quality performance reports for management and key stakeholders.

Regional Projects Management

• Lead or contribute to regional service operation projects and other initiatives as assigned by management.
• Coordinate with relevant internal and external stakeholders to drive timely completion of key activities.
• Track project progress, identify issues and risks, and communicate proposed solutions and next steps to management.
• Support regional initiatives that improve service operations, cost efficiency and overall business performance.

Skills and Qualifications

• Bachelor’s degree required, with 8+ years of relevant experience in service operations, cost management, project management, process improvement or a related field.
• Strong analytical skills, with the ability to interpret data, identify root causes and translate findings into actionable insights.
• Proficient in Microsoft Excel, PowerPoint and Word. Experience with SAP, Tableau or AI tools is an advantage.
• Strong communication and coordination skills, with the ability to work effectively across functions, countries and subsidiaries.
• Fluent in both English and Korean, written and verbal, with the ability to communicate effectively in a professional business environment.
• Experience in P&L reporting, cost tracking, service cost management or KPI monitoring is an advantage.
• Strong ownership, with the ability to work independently and manage multiple priorities and deadlines.
• Organized, proactive, collaborative, and a results-oriented approach to problem-solving.

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