What you will be doing

• Field Control: Conduct regular and unannounced visits to hubs and agencies to ensure full compliance with Standard Operating Procedures (SOPs) and the achievement of the PUS Audit Score.
• Remittance Management: Ensure rigorous tracking of amounts due from 3PLs and lead follow-ups with PUS Managers for fund recovery to prevent errors and theft.
• Payment Digitalization: Lead the systematic migration and monitor the use of Mobile Money (Wave) and Jumia Post Pay across all hubs to secure financial flows.
• Loss Reduction (QRR): Take direct responsibility for reducing the Loss & Defective / NMV ratio (1st & Last Mile) and ensure package integrity by combating breakage.
• End-to-End (E2E) Optimization: Guarantee improvement in speed indicators, specifically Buyer E2E, E2E Forward, and Network Dispatch to Last Mile Receive.
• Success Rate: Achieve the targets for the Post Paid Closed Success Rate PUS.
• Action Plans: Analyze performance data to implement immediate corrective measures in underperforming agencies.
• Skills Development: Facilitate training and refresher sessions for PUS teams based on investigation reports and field feedback.
• DSAT Improvement: Directly impact the DSAT PG (PUS) by guaranteeing a seamless customer experience from package reception to final delivery.
• Coaching: Support managers in the field to strengthen their operational leadership and mastery of tools such as scanners and information systems.
• Prospecting: Actively participate in the selection of new strategic partners.
• Commissioning: Oversee the physical installation, initial training, and launch of new agencies to ensure a rapid and compliant scale-up.

What we are looking for

• Experience: Proven experience in managing logistics operations, retail, or distribution network management.
• Analytical Skills: Strong data analysis capability and a results-driven mindset (KPI oriented).
• Integrity: Irreproachable integrity and rigor in financial monitoring.
• Communication: Excellent communicator, capable of training and mobilizing diverse teams.
• Mobility: Field-based position requiring frequent travel, approximately 80% of the time.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is September 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.