Responsibilities / Tasks

Responsibilities / Tasks

• Own and monitor customer master data quality for the assigned region for the NPE division
• Enforce GEA Group and divisional customer data standards, policies, and governance rules
• Execute and steer deduplication, merging, obsoletion, and cleansing activities
• Support and coach local customer data stewards and build a regional steward community
• Act as escalation point for complex customer master data cases (e.g. duplicates, unclear account hierarchies)
• Support SAP S/4HANA (MDG‑C) and CRM operations and ensure compliance with customer data workflows
• Support Transform360 data readiness, including data quality monitoring and validation
• Provide transparency on data quality KPIs, risks, and improvement progress
• Perform testing of data related changes in CRM/MDG, raise defects, and provide concrete feedback to central product/process teams
• Document operating procedures/SOPs and work instructions for regional execution (request validation, enrichment rules, approvals, escalation paths), and keep them current
• Collaborate daily with Sales, Service, Finance and Data Governance counterparts to unblock requests and ensure smooth order to cash handoffs (e.g., correct addresses/VAT to prevent invoice rejections)

Your Profile / Qualifications

Your Profile / Qualifications

• Experience in master data management, preferably customer master data
• Good understanding of SAP S/4HANA Customer Master and MDG‑C
• Experience with CRM, preferably Sales & Service Cloud
• Experience in a B2B / industrial / project‑based business environment is a plus
• Strong analytical skills and ability to work across functions and regions
• Structured, detail‑oriented, and confident in enforcing standards in a matrix organization

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