· Ensures that referrals are addressed in a timely manner 

· Reviews details and expectations about the referral with patients 

· Communicates effectively about the EMR system 

· Needs basic knowledge of insurance information (i.e. HMO vs. PPO), classes of insurance and is able to instruct and explain to the patient 

· Makes outgoing calls to patients to inform them of the preferred in network provider that they are being referred to 

· Verifies if patient would like assistance in coordinating the appointment 

· Verifies with patient that all information is attached to request 

· Coordinates scheduling of appointments when appropriate on behalf of patients with specialist offices 

· Communicates effectively and professionally with specialist offices 

· Assists in sending Athena fax request to specialist office 

· Ensures complete and accurate registration, including patient demographic and current insurance information 

· Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist 

· Demonstrates the skills of effective communication, decision-making and organization to ensure efficient job performance and job success 

· Daily work is accomplished with minimal direct supervision 

· Work priorities are set in order to accomplish task/goals 

· Confidential matters are handled appropriately 

· Provides high-level customer service to both referring physicians as well as referred patients 

· Confidentiality of patient data is maintained at all times 

· Workspace is maintained in an organized and professional manner 

· Courteous and professional demeanor is demonstrated at all times