Job Duties:

(* denotes an “essential function”) 

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. 

• Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages 

• *Ensure team provides outstanding service to clients, while building strong customer relationships. 

• *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager. 

• *Produce required reports on schedule. 

• *Provide job intake services as prescribed by manager. 

• *Read, interpret and understand all print request emails and forms.  

• *Communicate with manager and client on job or deadline issues. 

• *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.   

• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. 

• *Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed. 

• *Make sure that team is following standard operating procedures at all times. 

• *Train new employees on policies and procedures. 

• Handle sensitive and/or confidential documents and information. 

• Maintain all logs and reporting documentation as required. 

• Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in. 

• Must be able to lift up to 50 lbs. on a regular basis. 

• Will assist with month end reports 

• Report any facility issues to manager   

• Must have good organizational skills. 

• Professional telephone demeanor. 

• High school diploma or equivalent experience. 

• Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment. 

• Experience directing workflow. 

• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment. 

• Familiar with general fax, mail and reprographics procedures   

• Ability to handle sensitive and/or confidential documents and information. 

• Ability to make independent decisions and use problem-solving skills. 

• Capable of demonstrating exemplary work ethics and professionalism at all times. 

• Ability to work in a fast-paced team environment. 

• Attention to detail with emphasis on accuracy and quality. 

• Ability to prioritize work to balance multiple projects and deadlines. 

• Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills. 

• Exceptional customer service skills. 

• Intermediate computer skills required.