We are seeking a friendly and professional Receptionist to join our team at Soho House. The ideal candidate will have excellent communication skills, a positive attitude, and a  exceptional customer service. As the first point of contact for members and guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk.

Key Responsibilities:

• Greet and welcome members and guests as they arrive at the venue.
• Answer phone calls, emails, and inquiries in a professional and courteous manner.
• Provide information about the club, events, and services to members and guests.
• Assist with reservations, bookings, and member requests.
• Maintain accurate records of guest information and check-in/check-out procedures.

• Ensure the reception area is tidy, organized, and well-stocked with necessary materials.
• Coordinate with other departments to ensure members’ needs are met.
• Handle administrative tasks such as managing appointments and processing payments.
• Support the management team with various tasks and duties as required.

Qualifications:

• Previous experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• A professional and friendly demeanor.
• Ability to multitask and manage time effectively.
• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office or similar software.
• Ability to work flexible hours, including evenings, weekends and holidays.

Why Soho House?

• Be part of a vibrant, fun and creative community.
• Opportunities for growth and development within the company.