Job Description:

Reception / Administrator

Bupa Health Centre, Milton Keynes (Blackberry Court, Walnut Tree, MK7 7PB)

Permanent

£27,900 per annum

Full Time 40 hours per week

This role requires flexibility to work until 8pm at least once per week and Saturdays on a rolling rota basis. Rotas are planned several months in advance to support work-life balance.

We make health happen

At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world.

As a Reception and Administrator at our Milton Keynes Health Centre, you'll be the face of Bupa, providing a warm welcome and outstanding support to every customer who visits the clinic. You'll play a vital role in ensuring the smooth day to day operation of the centre, delivering exceptional customer service while providing efficient administrative support to our clinical teams.

This is a fast-paced and varied role where no two days are the same. You'll manage reception duties, coordinate appointments, support customer journeys from arrival through to departure, handle administration tasks and help ensure the highest standards of service are maintained throughout the centre.

If you're highly organised, customer-focused and thrive in a busy environment, we'd love to hear from you.

You'll help us make health happen by:

• Greeting and welcoming customers, ensuring they receive a professional and positive experience throughout their visit.
• Managing customer enquiries via telephone, email and in person, providing timely and accurate information.
• Supporting the booking, amendment and rescheduling of appointments using internal systems.
• Preparing customer documentation, appointment packs and consent forms where required.
• Processing payments, invoices, credit notes and other financial administration accurately.
• Managing customer records and ensuring information is maintained to a high standard.
• Supporting the administration of customer reports and results within agreed service levels.
• Monitoring stock levels and ordering supplies when needed.
• Working closely with clinical and operational colleagues to ensure outstanding customer service is delivered at every stage of the customer journey.
• Supporting operational compliance, quality standards, clinical governance requirements and audit activity.

Key Skills / Qualifications needed for this role:

• Previous administrative experience, ideally within a healthcare, medical or customer-focused environment.
• Strong customer service experience with a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities, with the capability to prioritise workload effectively.
• Good IT skills, including experience using Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Flexible and adaptable approach to changing priorities.
• GCSE level education or equivalent.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

Joining Bupa in this role, you'll receive:

• 25 days holiday, increasing through length of service, with the option to buy and sell leave.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Access to our wellbeing and employee support programmes.
• A supportive team environment with opportunities to learn and develop.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

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