Work Flexibility: Hybrid

Work Flexibility: Hybrid (M, Tu, W in office)

On Site Location: 11811 Willows Rd NE, Redmond, WA

Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible

Summary:

In this role, you will support the Emergency Care business by reviewing service reports, identifying and documenting potential product complaints, and ensuring information is accurately captured for regulatory and quality purposes. You’ll partner closely with Field Service, Technical Support, and Service Depot teams to gather required information, coordinate product returns, support trending and audits, and reinforce complaint reporting expectations.

 

What You Will Do:

• Review field service reports to determine whether additional investigation or complaint reporting is required.
• Enter, assign, and accurately code complaints for tracking and trending purposes.
• Partner with Field Service to gather missing information and ask appropriate screening questions.
• Support complaint data collection, analysis, and trending activities.
• Coordinate product returns associated with complaints or investigations.
• Assist with internal audits and provide supporting documentation as needed.
• Maintain accurate records and tracking information related to complaints and service reports.
• Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.

 

What You Need:

Required:

• High school diploma or equivalent
• 2+ years of professional experience
• Competency with Microsoft Office (Outlook, Excel, Word, etc.)

 

Preferred:

• Associate or bachelor’s degree
• Experience with Track Wise, SalesForce/ServiceMax
• Knowledge of medical device industry

  

 

$24.82 - $33.58 USD Hourly

  

 

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.