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How You’ll Help Transform Healthcare:

The Quality Improvement Facilitator

• Leads and facilitates quality improvement and patient safety initiatives across clinical departments.
• Collaborates with interdisciplinary teams to design, implement, and evaluate performance improvement strategies.
• Monitors and analyzes clinical data to identify trends, risks, and opportunities for improvement.
• Develops and maintains quality and performance improvement reports and dashboards.
• Supports regulatory compliance activities, including accreditation, licensure, and audit readiness.
• Facilitates root cause analyses (RCA), failure mode and effects analyses (FMEA), and other improvement methodologies.
• Serves as a subject matter expert and resource for quality improvement, patient safety, and risk management.
• Provides education and training to staff on quality improvement principles, patient safety practices, and regulatory requirements.
• Supports performance improvement committees and interdisciplinary team meetings.
• Partners with leadership to develop and implement action plans to improve patient outcomes and operational performance.
• Conducts workflow observations and collaborates with frontline teams to improve processes and communication.
• Assists with preparation and submission of regulatory and quality reports.
• Maintains policies, procedures, and supporting documentation related to quality improvement initiatives.
• Applies project management principles to organize, coordinate, and complete multiple initiatives.
• Utilizes data to translate findings into actionable recommendations.
• Supports continuous improvement culture and promotes patient safety across the organization.
• Consistently delivers high-quality customer service and supports organizational mission, vision, and values.

What We Require:

Education: Bachelor’s degree in Nursing or a related field required.

Experience: Minimum of 5 years of clinical experience or demonstrated experience leading quality improvement or patient safety initiatives in a complex healthcare environment may be considered. Coding/ CDI experience strongly preferred.

Licensure, Certification, and/or Registration: Certification in healthcare quality, patient safety, or risk management preferred (e.g., CPHQ, CPPS, or CPHRM). Must obtain one certification within 2 years of hire.

Life Support: None.

Other Minimum Qualifications: Strong analytical, communication, and interpersonal skills. Demonstrated ability to apply quality improvement methodologies and data analysis tools. Strong project management and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Proficiency with Microsoft Office and data analysis tools required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training