Sobre esta vaga de Customer Contact Officer with French na Accenture
Job location: Bucharest | Work from office during the first year of activity, followed by a hybrid setup | Monday to Friday, 09:00-18:00.
Role summary:
Provide customer support by handling requests, incidents, and inquiries, ensuring accurate documentation and timely resolution. Contribute to a positive customer experience while meeting service level requirements and continuously developing product and process knowledge.
Your mission:
Receive, log, and accurately document customer requests, incidents, and issues.
Identify customer needs and resolve requests by following established procedures.
Escalate incidents and communicate issues to the appropriate teams when required.
Maintain knowledge of customer environments, service level agreements, and support processes.
Continuously develop product, industry, and service desk knowledge to improve performance and customer satisfaction.
Required Qualifications:
French & English - B2 level.
High school diploma or Bachelor's degree.
1-3 years of experience in Customer Service is an advantage.
Ability to identify and resolve customer requests using defined procedures.
Knowledge of incident management and customer support tools.
Attention to detail and accurate documentation skills.
Preferred Qualifications:
Negotiation skills.
Analytical mindset.
Customer-oriented communication skills.
Positive attitude and willingness to learn and develop.
Employee Benefits – Be well, work well, live well • Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.
Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
