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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We’re hiring a Public Sector Account Manager based in Boise, Idaho, to manage comprehensive delivery operations, drive program utilization and foster strong client relationships within the State of Idaho. This position is a full-time, salaried opportunity that is fully remote, but candidates must reside in the Boise area. This is a strong contingent MSP generalist role with a must-have focus on non-IT labor category delivery, ideal for someone with state of Idaho relationships and/or experience with non-IT staffing delivery. The selected candidate will be responsible for managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), fostering strong client relationships, and driving business development within their specific state.
Only work authorizations not requiring sponsorship now or in the future will be considered. Local candidates, only please.

What You’ll Do

• Manage end-to-end delivery operations for the non-IT contingent workforce program within the state, ensuring timely and quality talent placement
• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
• Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines
• Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters
• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.

What You’ll Need
Required:

• Reside in the Boise Idaho area and able to meet regularly on client site(s) as needed
• Hands-on experience and knowledge of non-IT contingent workforce management
• 3+ years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
• Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support
• Prior Vendor Management System (VMS) application experience
• Proven ability to grow accounts and manage operational delivery
• Strong client and partner relationship management skills and a customer-centric approach
• Knowledge of state government structures and procurement processes
• Bachelor's degree in Business, Marketing, or a related field; equivalent experience will be considered

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.