At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary:
Augments the Public Safety leadership team and provides shift leadership in the absence of or in collaboration with the Supervisor and Lead Officers. Engaged in the department training program and serves as a trainer for Public Safety staff. Patrols assigned areas of facilities and grounds and responds to emergent and routine situations and calls for service. Performs inspection tours and investigates incidents, as well as general office or record keeping tasks. Verbally de-escalates and if needed, physically restrains patients or disruptive individuals. Performs Weapon Screening services to prevent weapons and other prohibited property from entering CW owned/leased properties. Liaison with MRMC Campus Public Safety/Security departments, as well as local, state and federal law enforcement agencies.

Essential Functions:

• Provides department leadership to include directing shift activity in the absence of or in collaboration with the Supervisor and Lead Officers. Interprets policies and procedures, trains, equips and directs Public Safety personnel, and works towards positive resolution of internal and external customer issues.
• Serves as a member of the department training program. Is engaged in the development and delivery of initial and ongoing training for Public Safety personnel, as well as participating in meetings associated with training development, coordination and delivery.
• Answers hospital emergency line, intercom and elevator calls for assistance promptly and professionally. Operates various cameras and alarm systems. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
• Patrols (by foot or vehicle) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs security inspection tours and notifies appropriate personnel of problems, as necessary. Questions or detains suspicious individuals or criminal violators on hospital grounds. Restrains disorderly, combative or injurious individuals according to established training standards as necessary to prevent harm to self or others
• Investigates and documents incident reports on a wide variety of Public Safety-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains evidence related to the incident and interviews victims, witnesses, and suspects. Processes/secures property and/or evidence as directed.
• Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Secures property/weapons as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments, as well as, local, state and federal law enforcement agencies.
• Badges and screens visitors against visitation policy using skills obtained through training and/or work experience. Determines guest's destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, visitors, clients, and patients as well as vehicle traffic to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed.
• Provides basic hospital information services, as needed, including being assigned to a Welcome Center.
• Performs special assignments and projects as directed. Performs other related Public Safety, general office or record keeping tasks.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study preferred

Experience:

• 2+ years Customer Service experience required
• 2+ years Experience as a uniformed security officer in healthcare security, corporate security, law enforcement and/or military service required
• 1+ years Experience performing weapon screening preferred

Knowledge, Skills and Abilities:

• Requires an acceptable driving record, ability to be insured by CHHS carrier.
• Ability to successfully complete all required introductory, specialized and annual competency training processes.
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program
• Ability to use typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises
• Must attend ICS 100, 200 and NIMS 700 on-line training courses through the Federal Emergency Management Agency (FEMA) within 1 year of hire, and other training required by administration
• Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Basic computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Hospital software applications EPIC, CAD, Incident Reporting, Surveillance Systems, etc.) at a level normally acquired through attendance at technical courses, related experience or training.
• Analytical skills necessary in order to inspect hospital areas, ensure security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc.
• Marcus Crisis Prevention Program Certification (MCPP) within 1 year is required

Licenses and Certifications:

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required
• License Driver's License - State of Wisconsin required

Required for All Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: