At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Claims arise from hurricanes, wildfires, earthquakes, and other natural or man-made disasters and may involve auto, commercial, flood, and property losses. The Centralized Processes Oversight Technical Reviewer provides claims guidance, quality assurance, training, and operational oversight through focused audits, claim analysis, and technical support to Field Claims operations. This role monitors claims handled by NCT staff, non-cat staff and contingent workers throughout the claim lifecycle, providing direction on investigations, coverage, liability, damages, and claim valuation. The reviewer also exercises settlement and denial authority on moderate-severity losses that exceed adjuster or contingent worker authority.

Schedule, Travel & Hiring Locations:

• Work Schedule: 10 days on / 4 days off, 7:00 AM – 7:00 PM (Schedule B or C, Monday – Wednesday)
• Location: Remote
• Travel: 10–25% annually, based on operational needs and CAT events
• Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico

What You’ll Do:

• Serve as a resource to management with complex coverage issues and high-severity claims.
• Authorize damage estimates and claim payments for moderately complex losses.
• Provide vendor oversight and Staff Oversight – CAT and regular business.
• Support coverage investigations, supplement triage, subrogation investigations, Public Adjuster claims, ALE handling, asbestos abatement, Outside Adjuster ladder assists, and contents inventory and pricing.
• Review statistical and performance reports to assess claim outcomes, processes, procedures, and communicate findings.
• Conduct claims performance, quality, and audit reviews.
• Document claim files with clear notes, evaluations, and decision rationale.
• Summarize documentation and enter information into claim system notes.

Preferred Qualifications:

• Three or more years of direct property adjusting experience.
• Property estimating experience, including estimate writing.
• Experience using estimating tools (e.g., Xactimate).
• Strong customer service, communication, and organizational skills.
• Self-motivated with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• High attention to detail with strong time management and analytical skills.
• Candidates located within the Pacific or Mountain Time Zones are preferred.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. 

Notes:

This description is not intended to be a complete list of all duties and responsibilities. Additional duties may be assigned as business needs evolve. Regular, predictable attendance is an essential function of this role.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.