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Job Summary:

The Property Manager / Operations Lead will be responsible for the end-to-end management of Soft Services (Cleaning & Refuse Disposal, Pest Control, and Landscaping) across all aviation sector. The role requires close coordination with stakeholders to ensure full compliance with the Conditions of Contract, Requirement Specifications, and Service Level Agreements (SLA), while driving continuous improvement, productivity, and sustainability outcomes

Key Responsibilities:

Contract & Operations Management

• Operate a seamless, integrated facilities management regime across Cleaning, Pest Control, and Landscaping services that drives continuous improvement
• Ensure manpower deployment meets contractual minimums, including Project Manager/Operations Lead, Project Executive, Facilities Coordinator and 24-hour Mobile Standby Team, and that FMC strength never falls below 90% of approved staffing.
• Oversee mobilisation activities within two (2) calendar weeks of contract award, including personnel security clearance, site surveys, and submission of the mobilisation plan.
• Manage off-boarding/handover procedures at least two (2) months prior to contract expiry, ensuring smooth transition to the incoming contractor.
• Chair and prepare materials for monthly, toolbox, and performance meetings with the Authority, including draft monthly invoices, progress reports, SLA data, and incident/safety performance reports.

Cleaning & Refuse Disposal

• Achieve and maintain a high standard of environmental cleanliness across all CAAS premises in accordance with SS499 Cleaning Services Industry Cleaning Performance standards.
• Drive the adoption of smart technology and robotics (e.g., cleaning robots, RFID attendance systems, ammonia sensors, person density counters) to raise productivity and reduce manpower reliance.
• Manage refuse disposal operations in coordination with the NEA-appointed Public Waste Collector, and implement recycling and waste segregation programmes to meet green building goals.
• Oversee disinfection and specialised cleaning protocols during pandemic or infectious disease events, in line with Ministry of Health and NEA guidelines.

Pest Control

• Implement a comprehensive preventive, reactive, and on-call pest management programme covering general pests, rodents, snakes, bats/birds, and mosquito breeding prevention.
• Ensure all pest control personnel are NEA-licensed and certified, and that chemical usage complies with Material Safety Data Sheet (MSDS) and relevant hazardous substances permits .
• Maintain strict SLA compliance for major pest incidents.
• Liaise with the Authority on humane wildlife removal/relocation arrangements with AVS/NParks or SPCA as required.

Landscaping

• Direct the maintenance of all soft landscape areas, including trees, palms, shrubs, turf, green walls, and rooftop gardens, in compliance with NParks/CUGE horticultural and arboriculture standards.
• Engage a qualified Horticulturist/Certified Arborist on a fortnightly basis (or as required) to conduct Visual Tree Assessments (VTA) and submit quarterly arborist reports.
• Maintain a 24-hour Rapid Response Team (RRT) capability to clear fallen trees/branches within 30 minutes of notification.
• Oversee the use of Approved Soil Mix (ASM), fertilisation programmes, and pest/disease control for softscape in accordance with approved schedules.

Performance & KPI Management

• Monitor and report monthly Key Performance Indicators (KPIs) covering Service Quality (Responsiveness, Customer Satisfaction) and Management Quality (Site/Personnel Management, Safety, Document Control, Innovation), ensuring meeting the Monthly Performance Target.
• Investigate and rectify any KPI shortfalls, implement corrective action plans, and escalate issues that may trigger Official Warning Letters or contract remedies.
• Drive at least one work improvement/productivity initiative per year across the soft services scope.

Safety, Health & Compliance

• Develop, implement, and continuously review the Safety and Health Plan, Risk Assessments, SOPs, Method Statements, and Permit-to-Work systems applicable to Cleaning, Pest Control, and Landscaping operations.
• Ensure full compliance with the Workplace Safety and Health Act, Airport Operational & Safety (AOS) Requirements, and Fire Safety Manual when operating within airside and airport-restricted areas.
• Conduct regular safety audits, toolbox meetings, and incident investigations, and ensure timely incident reporting (within 30 minutes) and submission of incident reports (within 8 hours).

People Management & Stakeholder Engagement

• Conduct site walks, audits, and operational analysis to identify performance gaps across vendors and site teams.
• Conduct onboarding training and refresher training to ensure staff adherence to SOPs, including mandatory WSQ certifications for cleaning, pest control, and landscaping personnel.
• Manage procurement of housekeeping/landscaping supplies and maintain adequate inventory levels.
• Provide coaching, mentoring, and career development opportunities for site teams.
• Maintain effective communication with CAAS stakeholders, tenants, vendors, and sub-contractors to ensure seamless service delivery.
• Drive continuous improvement initiatives to enhance service quality and optimise costs.

Qualifications:

• Minimum of 8years' experience as a Facilities Manager / Operations Manager overseeing Soft Services (Cleaning, Pest Control, Landscaping) in a similar large-scale or airport/government environment.
• Demonstrated experience managing KPI-based/performance-based contracts and SLA frameworks.
• Strong leadership, communication, and stakeholder management skills across client, tenant, and vendor relationships.
• Ability to work independently and collaboratively in a fast-paced, security-sensitive airport environment.
• Highly organised, detail-oriented, with strong prioritisation and problem-solving skills.
• Certifications in Soft Services / Cleaning / Horticulture / Arboriculture / WSH Supervision are strongly preferred.
• Familiarity with Airport Operational & Safety Requirements and airside security clearance processes is an advantage.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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