At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview:

The Staff Project Operations Representative serves as a strategic lead in the end-to-end management of complex project lifecycles, from contract approval and technical sign-offs to final Permission to Operate (PTO).

In this high-impact role, you will manage a portfolio of sophisticated projects while acting as a key partner for channel onboarding and support. Beyond daily execution, this role is a critical driver of scalability, influencing the development of future policies and operational processes as we expand into new products, partners, and markets.

Summary:

The Staff Project Operations Representative will be responsible for the overall process of approving Contracts, Plan Sets, Installation Proofs, Electrical Sign Off, and Permission to Operate notifications. They will also be responsible for managing projects to ensure milestone approvals are processed in a timely manner. This all-encompassing role will be dedicated to a single, highly complex, project type and will be responsible for multiple projects at a time. The Staff Project Operations Representative will be influential in the contribution to process development as we expand into new markets, products and partnerships.

Reporting to Project Operations Supervisor on the Multifamily Team.

Essential Duties and Responsibilities

• Management of numerous projects throughout each individual project’s life cycle by working with Development Managers, Project Managers, Designers, and other internal teams to progress projects to completion. 
• Support expansions into new markets, products, and partners including: onboarding new partners & markets, tailoring training materials, managing access and account set up, and training new partners on process and policy. 
• Liaison with partners to problem solve and answer any questions, escalating issues where appropriate with recommendations, while also helping to make any process updates to ensure streamlining and the best experience for all parties involved 
• Develop and leverage technical knowledge of solar system design and installation management and apply that to the review of plan sets, contracts, and other project documents to approve project milestones for Sunrun and install partners. 
• Develop and decide on suitable strategies and objectives when faced with roadblocks, multiple projects, requests, inquiries, and deadlines. 
• Review sets of documents to ensure compliance with terms and alignment with Sunrun milestone requirements. 
• Review and compare data points against contract packages for accuracy and completeness based on policy & SOX requirements while then processing and approving milestones and communicating these approvals internally and with Partners. 
• Advanced data analysis to improve existing automation including workflows, processes, cycle times, and deployment methodology.
• Prioritize and process requests and queries from other teams including Installation, Project Finance, Accounts Payable, etc. 
• Maintain team’s wide variety of project management tools and create data tapes with accurate information for recurring daily, weekly, monthly requests and SOX compliance.
• Use Salesforce.com and other database reports to perform recurring audits to ensure data accuracy and address any inconsistencies.
• Meet deadlines, handles and prioritizes simultaneous requests, and manage laterally and upwards

Requirements

• 4+ years of work experience. Solar and data systems experience a plus.
• Experience with Salesforce.com, Google Suite, and project management tools preferred.
• Flexible and able to prioritize multiple tasks and deadlines and work independently to resolve problems to deliver results and complete a variety of simultaneous tasks with a high level of organization. 
• Strong analytical and structured problem-solving skills along with effective communication skills with peers and other levels and departments

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun