Crystalia Glass LLC is a fast-growing U.S. company specializing in custom glass and architectural glazing solutions for residential and commercial projects.

Founded in New York in 2017, Crystalia has expanded its presence across the United States and works with clients nationwide, delivering custom solutions from initial concept through manufacturing, delivery, and installation.

We are looking for a Project Manager to join our Project Management team and take ownership of client projects throughout the full delivery cycle.

This is a highly visible, client-facing role for someone who is comfortable operating at the intersection of construction, customer experience, coordination, and execution.

You will serve as the central point connecting the client with internal teams and will be responsible for ensuring that projects move forward smoothly, issues are resolved quickly, and clients remain informed and confident throughout the process.

About the Role

As a Project Manager, you will take over projects after the sales stage and guide them from contract and prepayment through engineering, production, logistics, delivery, and installation.

You will work with multiple internal teams, maintain direct communication with U.S.-based clients, and manage a broad portfolio of active projects at different stages.

The role requires strong ownership, excellent communication, technical understanding, and the ability to stay organized in a dynamic, high-volume environment.

Who This Role Is For

We are looking for candidates with experience in the construction industry or closely related technical fields.

Relevant backgrounds may include:

• Construction and renovation
• Architecture
• Engineering
• Building materials
• Glass and glazing
• Windows, doors, façades, and architectural systems
• Interior construction
• Technical manufacturing related to construction

Candidates should have either:

Relevant education in engineering, construction, architecture, or another technical discipline

OR

Strong hands-on professional experience in construction or a closely related industry.

This role is not intended for candidates whose experience is primarily in IT, software development, digital products, automation, or AI project management.

Key Responsibilities

Lead projects from contract to completion

Own the full project lifecycle, including:

• Contract and prepayment
• Collection of measurements and technical information
• Coordination of engineering and shop drawings
• Production preparation
• Logistics and delivery coordination
• Installation
• Final project completion

You will ensure projects stay on track, deadlines are monitored, and potential risks or delays are addressed proactively.

Be the main point of contact for clients

Maintain regular communication with U.S.-based B2C and B2B clients throughout the project lifecycle.

You will:

• Provide clear and timely project updates
• Explain project stages and next steps
• Manage expectations around timelines, production, delivery, and installation
• Handle objections, concerns, and escalations
• Resolve issues professionally and maintain strong client relationships

Coordinate cross-functional teams

Partner closely with:

• Engineering
• Sales
• Scheduling
• Production
• Supply Chain and Logistics
• Delivery and Installation teams

You will ensure information flows efficiently between departments, dependencies are managed, and blockers are resolved before they impact project delivery.

Manage a high-volume portfolio

Project Managers at Crystalia oversee a significant number of active projects simultaneously, often 100–150+ projects at different stages.

Success in this environment requires strong prioritization, attention to detail, consistent follow-up, and the ability to quickly identify what requires immediate action.

Maintain project visibility and accuracy

Use ClickUp, HubSpot, and internal collaboration tools to maintain accurate project information, document progress, track action items, and ensure all stakeholders have up-to-date information.

What We Are Looking For

• Experience in Project Management, Project Coordination, Construction Management, Operations, or a similar role
• Construction, engineering, architectural, or other relevant technical background
• Strong experience managing projects through multiple stages from initiation to completion
• Ability to manage a large and complex portfolio of active projects
• Excellent written and spoken English
• Strong client-facing communication skills
• Ability to handle objections, complaints, and difficult conversations confidently and professionally
• Strong problem-solving and decision-making skills
• Ability to identify risks, delays, and bottlenecks early
• Strong organizational skills and attention to detail
• High level of ownership and accountability
• Ability to work independently and follow issues through to resolution
• Comfort working in a fast-paced and dynamic environment
• Tech-savvy mindset and confidence using CRM, project management, and collaboration tools

What Success Looks Like

Successful Project Managers at Crystalia:

• Maintain full visibility into their project portfolio
• Communicate proactively rather than reactively
• Keep projects moving across multiple departments
• Anticipate risks before they become critical
• Build trust with clients through clear and consistent communication
• Take ownership of problems and drive them through resolution
• Balance customer experience with strong operational execution

Employment Conditions

• Full-time and Fully remote
• Working hours: 8:30 AM – 5:00 PM New York time
• B2B contractor format
• Competitive compensation based on experience and background
• Hourly compensation plus performance-based bonus
• Paid time off according to company policy
• Structured onboarding and product training

Why Join Crystalia

• Work on real residential and commercial construction projects across the U.S.
• Manage projects with tangible, visible outcomes
• Collaborate with a cross-functional international team
• Build deep expertise in custom architectural and glazing projects
• Work in a growing company where strong performers can expand their scope and responsibilities
• Develop your career in an environment that combines customer experience, technical project management, and operations

From Concept to Completion: Lead Projects That Shine.