The Senior Project Manager is responsible for delivering customer digital products from discovery through launch, using agile delivery practices. This role sits at the intersection of project management discipline and digital product thinking – partnering closely with customers, product owners, designers, and engineers to ensure scope, timeline, quality, and commercial outcomes are consistently met.

What You'll Own

1. End-to-End Delivery Ownership
   • Lead planning and delivery of customer-facing digital products and enhancements, from discovery through launch.
   • Manage project scope, timelines, risks, dependencies, and delivery milestones.
   • Track progress, report status, and ensure delivery stays within agreed budget and quality standards.
2. Agile Execution & Ceremonies
   • Facilitate agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.
   • Champion agile best practices, driving iterative development and adaptive planning across teams.
   • Customer & Stakeholder PartnershipAct as the main point of contact for delivery updates, issue resolution, and stakeholder communication.
   • Build trusted relationships with customers, translating business priorities into clear delivery plans.
3. Cross-Functional Team Coordination
   • Coordinate product owners, designers, engineers, and business analysts to keep work aligned with customer priorities and acceptance criteria.
   • Provide leadership and guidance to project teams, fostering continuous improvement.
4. Product Awareness & Release Management
   • Apply working knowledge of the digital product lifecycle, user needs, and release management to inform delivery decisions.
   • Support product thinking by helping teams translate business needs into workable digital outcomes.
     

What You'll Bring

Must-Have

• 10 - 15 years of experience managing digital projects or product delivery in an agile environment.
• Proven experience leading full software or digital product delivery lifecycles.
• Strong stakeholder management and customer communication skills, with the ability to influence decision-making.
• Working knowledge of digital product development, including release cycles and prioritisation.
• Ability to manage multiple priorities, risks, and dependencies in a fast-paced environment.
• Familiarity with delivery tools and collaboration platforms used in agile teams (e.g. Jira, Confluence, Azure DevOps).
• Experienced in delivering complex projects in the Singapore Public Sector or large enterprises.

Good-to-Have

• Background in product management, digital transformation, or software delivery.
• Experience working with internal teams and external customers in a service or agency setting.
• Certification or hands-on experience with Agile, Scrum, or similar frameworks (e.g. CSM, PMI-ACP).
• Project Management certification (e.g. PMP, CITPM, COMIT, PMI) is an advantage.

Not for You If

This role is not a fit if:

• You prefer working on internal, back-office projects rather than live customer-facing products.
• You see agile ceremonies as a formality rather than a working discipline.
• You're looking for a pure product management role without delivery accountability.
• You're uncomfortable being the primary point of contact for customer escalations.