JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operations Coordinator

Overview:

The Operations Coordinator is a detail-oriented professional providing business support to JLL's North America-based Sustainability Consulting and Commissioning (SusCx) team. This role covers onboarding and offboarding administration, systems and data quality management, SharePoint and knowledge-base upkeep, business development support, continuing education logistics, and finance administration. The ideal candidate is highly organised, comfortable managing multiple concurrent workstreams, and confident collaborating with North America-based colleagues.

Key Responsibilities:

• Manage onboarding administrative tasks, including PPE ordering, access requests, and distribution list management.

• Coordinate offboarding logistics, including project reassignment reporting and system deactivation in Salesforce and Certinia.

• Support material development, including PowerPoint presentations and email formatting for new hire and promotion announcements.

• Manage data quality using Salesforce and Certinia reports to identify errors and assist with corrections.

• Support the SharePoint cleanup initiative, archiving outdated files and identifying gaps in documentation and guidance.

• Assist in the SusCx SharePoint revamp: reviewing headshots and bios, archiving former team members, following up on missing profiles, and updating the skills directory.

• Collect and format case studies to support the business development revamp initiative.

• Support continuing education administration: monitoring the Lunch and Learn request calendar, scheduling sessions, uploading recordings and materials, and helping develop L&L content.

• Provide AR/invoicing support, including submitting third-party invoices for payment and tracking open AR status.

• Support the Certinia milestone approval process, following up on monthly milestone approvals.

Qualifications and Skills:

• Bachelor's degree with 1-3 years of relevant experience in operations, administration, or coordination, preferably in a client-facing or professional services environment.

• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.

• Familiarity with Salesforce and Certinia, or similar CRM/ERP platforms, preferred.

• Strong organisational, analytical, and multitasking abilities.

• Strong written communication skills, with close attention to formatting and presentation quality.

• Self-motivated, proactive, and able to work independently with minimal supervision.

• Comfortable collaborating with North America-based colleagues across time zones.

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.