Job Description Summary

The Project Coordinator is responsible for providing comprehensive project and operational support, ensuring the efficient coordination and execution of customer orders from receipt through to completion and delivery. Working closely with Project Managers, Operations, Engineering, Procurement and Supply Chain teams, the role supports the achievement of project milestones, customer commitments and business objectives.

Key responsibilities include monitoring project progress, coordinating materials and resources, maintaining accurate project documentation, supporting quotations and order fulfilment, and proactively identifying and resolving potential delays. The Project Coordinator plays a key role in maintaining effective communication between internal departments, suppliers and customers to ensure projects are delivered safely, on time, within budget and to the required quality standards.

Job Description – Key Responsibilities

Project Coordination & Order Management

·       Support the coordination and execution of customer projects, including pump repairs, mechanical seals, spare parts and associated service activities.

·       Monitor project schedules, milestones and delivery commitments to ensure timely completion of customer orders.

·       Work closely with Project Managers and Operations teams to coordinate daily activities, resources and project priorities.

·       Review open customer orders, identify potential delays and proactively support corrective actions.

·       Maintain accurate project records, schedules and documentation within SAP and other business systems.

Customer Communication & Support

·       Support effective communication with customers, providing timely updates on order progress, delivery schedules and project requirements.

·       Respond to customer enquiries and coordinate with relevant departments to resolve issues efficiently.

·       Assist in maintaining strong customer relationships through proactive communication and a focus on customer satisfaction.

·       Support the preparation of quotations, customer reports and project-related correspondence.

Procurement & Supply Chain Coordination

·       Liaise with Procurement and Supply Chain teams to monitor material availability, purchase orders and supplier delivery commitments.

·       Coordinate with suppliers and internal stakeholders to resolve material shortages and delivery challenges.

·       Support the expediting of critical materials and components to minimise disruption to project schedules.

·       Assist with logistics, shipping documentation and the coordination of completed customer orders.

Operational & Financial Support

·       Support Project Managers in monitoring project costs, order values and financial performance.

·       Assist with project administration, order processing, invoicing activities and accurate system updates.

·       Identify opportunities to improve operational efficiency, order fulfilment and project execution.

·       Participate in operational meetings, providing updates on project progress, outstanding actions and delivery risks.

Quality, Safety & Continuous Improvement

·       Ensure all activities comply with company health, safety, quality and environmental procedures.

·       Support the identification and resolution of project-related issues through effective communication and corrective actions.

·       Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction, operational efficiency and on-time delivery.

·       Maintain a collaborative, flexible and proactive approach while managing multiple priorities in a fast-paced service environment.

Preferred Experience / Skills:
- Experience with customer relationship management in the power generation and utility industries.
- Experience in Sales Force.
- Experience in pricing, contract review and ERP administration.
- BS or BA Degree in relevant field and / or 0-2 years relevant experience

What We Can Offer You At Flowserve

You'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.

Our benefits include:

• Bupa cash plan contribution
• Life, AD&D, LTD insurance
• WeCare services
• The Employee Discounts and Rewards Marketplace
• Education support under the global policy
• 25 Days annual leave
• Access to a cycle to work scheme and an electric car scheme
• Free parking
• Pension
• Employee Assistance Program