Department: Transportation Department

Salary: $89,552.00 - $128,730.99 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The project controls system analyst will report to the Project Controls and Compliance Division Manager in the Charlotte Department of Transportation. This position will serve as the business system administrator and functional lead for the Charlotte Department of Transportation’s Project Management Information System (PMIS- Projectmates), providing oversight, administration, configuration and ongoing support. The position will ensure the PMIS effectively supports standardized capital project management processes, reliable project and program data, and performance reporting.

MAJOR DUTIES AND RESPONSIBILITIES:

• Serves as the functional lead and technical expert for PMIS support, development, troubleshooting, and system expansion.
• Assists with integration of PMIS with other city software such as Workday (financials) by coordinating with city staff and external vendors to ensure seamless functionality.
• Manages the development and maintenance of PMIS for project management tracking, creating custom reports, key project data, and project performance.
• Identifies and recommends PMIS system enhancements for increased productivity and efficiency.
• Monitors, tests, and communicate PMIS system updates to all users.
•   Manages the development, implementation and maintenance of standardized project management methodologies, workflows, policies, and best practices for capital projects within PMIS.
• Manages and updates a comprehensive library of documentation, including user guides and training materials.
• Manages design and deliverance of a comprehensive training program for internal and external PMIS users.
• Leads user engagement, satisfaction and change management efforts by managing events and tasks such as, but not limited to, a PMIS user committee and surveys to gather feedback and prioritize system enhancements.
• Track and evaluate PMIS usage across user groups and roles to enable data driven decisions on user licenses and system functionality.

• Coordinate with internal reporting team in developing and improving reporting and dashboards to provide project/program performance analysis, identify issues, support management decision-making, and meet departmental goals.

• Support the continued evolution and expansion of the PMIS as capital project management, project controls, reporting and organizational needs mature.

 

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of capital project management from design through construction.

• Understanding of project controls related to capital infrastructure projects.

• Experience with PMIS oversight and management for infrastructure projects.

• Ability to work under pressure to meet established deadlines in a changing environment.

• Strong attention to detail, organizational skills, and the ability to manage multiple, competing priorities.

• Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists.

• Must be self-directed.

• Ability to establish and maintain effective working relationships with city staff and external partners, interact with patience, tact, respect, and professionalism.

• Excellent written and verbal communication skills.

• Strong computer skills with Microsoft Office Suite.

• Key competencies leading to success for this position are strategic mindset, effective communication, ability to manage ambiguity in a large organizational setting, collaboration, and situational adaptability.

MINIMUM QUALIFICATIONS:

•   A Bachelor’s Degree in Business Administration, Information Systems, Engineering, Construction Management, or related field and five (5) years of related experience.

PREFERRED QUALIFICATIONS:

• Seven to ten years of experience in PMIS implementation and management, project management, and/or project controls for municipal capital infrastructure projects.

PHYSICAL REQUIREMENTS:

• Office and computer work: Ability to use a computer and standard office equipment, review documents and plans, analyze data, and prepare reports, presentations, and other written materials. Work may involve extended periods of computer use.

• Communication: Ability to communicate effectively and exchange accurate information with employees, city leadership, contractors, client departments, and members of the public in person, by phone, and through electronic communication.

 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.