Position Summary

Crescent’s Production Supervisor II is responsible for managing and operating a high-performing & reliable production operation on 2nd or 3rd shift. This role is committed to meeting all our Customer’s needs, our company’s needs and our people’s needs.

The Production Supervisor II will also serve as the Incident Commander (IC) in any emergency or law enforcement engagement situation. The IC has final authority to coordinate procedures, modify response actions to ensure safety, and manage the situation until external resources arrive, at which point they will transition to the Crescent Liaison role.

The Production Supervisor II will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our Values to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing it Safe.
2. Ensure a Work Environment which is safe and maintained where our people can safely grow and develop.
3. Engage everyone in the operation to participate in Safety Observations to continually seek out and remove all forms of risk.

Quality

1. Determine and adhere to all quality standards.
2. Ensure our customer’s need for quality is understood and built into each process.
3. Ensure the root cause for all escapes is identified and corrected.
4. Ensure inventory accuracy. Assist in verifying inventory discrepancies and locating/addressing missing inventory.
5. Data Integrity - Ensure the complete integrity and timeliness of all data in our operating systems. (Nulogy / UKG / Quick Base).

Productivity

1. Maximize shift production capacity and output capability through properly planned allocation of all our resources.
2. Validate the use and continuous improvement of all production and operational processes.
3. Assess, verify, and adjust all indirect resources required to support the shift operation.

People

1. Select and encourage the best people to become part of Crescent
2. Train to ensure each person is competent.
3. Assess to ensure the fair and accurate evaluation of each person’s performance and potential.
4. Recognize to ensure each person feels appreciated for the value they provide.
5. Encourage everyone to participate in Focus Group or Voice of Our People sessions to voice their concerns and ideas for improvement.
6. Support all departments as needed as the Incident Commander (IC) on-site.

Customer Value

1. Understand the required standards for each customer’s job/project.
2. Report well documented and accurate metrics – Shift Reports, APMs

Financial

1. Align and optimize the allocation of People to meet established production and operational targets.
2. Manage the correct use of all materials and supplies.

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies 

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Ability shift focus as needed.
• Thorough, accurate, and detail oriented.
• Effective time manager and prioritizing tasks.
• Exhibits big picture thinking and a combination of short term and longer-term thinking.

Systems Usage

• Customer Specific Systems
• UKG
• Nulogy

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience:

• 3-5 Years of practical production/operations experience, leading teams to safely deliver customer services in an efficient and effective manner and meeting every quality standard for each unique customer.

Preferred Qualifications:

• Experience leading hourly production associates strongly desired.
• Regulatory cGMP experience.
• Lean manufacturing and continual process improvement experience.

We will absolutely know the Production Supervisor II is successful if they can:

• Run a safe and Productive shift.
• Deliver a Quality product to our customer.
• Develop a self-sufficient team.

Make decisions independently for their shift as the Incident Commander (IC).