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Job Summary 

The Production Shift Supervisor is responsible for assisting the Production Team Leader in the management of operations through the effective utilization of production team members and equipment. The Production Shift Supervisor will actively work towards improving productivity and efficiency of team members, while ensuring Standard Operating Procedures are followed and reports directly to the Production Manager.  

Duties and Responsibilities 

• Supervise all operations of dough production and sanitation to ensure product quality and consistency.  

• Develop, introduce, evaluate and conduct training on departmental SSOPs aligned with BRC code.  

• Maintain quality and consistency of dough through systemized checks and balances and QA requirements per BRC code.  

• Support monthly internal Quality audits and yearly external BRC audits.  

• Supervise the production team’s daily tasks, assist in conducting regularly scheduled team meetings, and assist with timely performance reviews to ensure efficiency and productivity of the team.  

• Perform annual departmental re-training for Safety, GMPs, Quality/BRC (classroom and hands-on).  

• Assist Team Leader in controlling labor costs through effective planning, scheduling and on-the-job training.  

• Perform daily inventory counts to ensure an adequate supply of product is on hand and assist Team Leader in ordering product when necessary.  

• Complete Team Member timecard verification and sign-off through Workday.  

• Field and resolve Team Member complaints and attendance issues including supporting documentation.  

• Order and maintain QCC operational supplies within budget margins.  

• Assist on the floor with receiving bulk ingredients, rotating breaks and lunches, unloading trays and loading storage trailers to aid in the production process (this would be approximately 20% of the workday).  

• Maintain accurate and complete departmental records including MES inputs for Production shifts.  

• Support Production Team Leader in daily pre-shift meetings to include Safety, Quality, People, and Cost.  

• Perform duties of Production Team Leader in his/her absence. 

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.