• Hybrid work environment
• 12-month contract
• Play an important part shaping the future of our iconic Australian institution

Procurement Operations Support Officer

The Procurement Operations team is seeking a highly organised and customer-focused Procurement Operations Support Officer to provide procurement and contract administration support across the Bank.

As a key member of the team, you will act as a first point of contact for procurement-related enquiries, providing guidance to stakeholders on procurement policies, procedures, systems and operational processes.

You will work across a broad range of procurement, contract management and reporting activities, helping to ensure the Bank's procurement practices are compliant, efficient and well governed.

What You'll Be Doing

• Provide effective operational, administrative, first and second level customer support for procurement and contract management systems.
• Act as a first point of contact for procurement-related enquiries, providing guidance to stakeholders on procurement policies, procedures, systems and operational requirements.
• Ensure that daily processing of procurement, contract management, fleet administration and other operational activities are completed accurately and in a timely manner.
• Provide business operations expertise and guidance to external and internal customers in relation to procurement, contract management and business processes.
• Support low-value, low-risk self-service procurement activities, including the use of AI-enabled tools to improve efficiency and service delivery.
• Monitor systems and liaise with stakeholders to facilitate the early detection and resolution of operational issues.
• Support the execution of contracts through DocuSign by reviewing supporting documentation, ensuring compliance with procurement policies, Commonwealth Procurement Rules, legal requirements and signing authorities, and delivering high-quality customer service to stakeholders.
• Maintain contract records within the Contract Management System, including monitoring contract expiries, establishing reminders and supporting contract renewals, extensions and variations.
• Produce regular contract management and expiry reports and work with stakeholders to ensure appropriate action is taken to maintain business continuity.
• Support procurement reporting obligations and the preparation of information required by other commonwealth agencies.
• Work collaboratively with Purchasing and business stakeholders to review and progress procurement requisitions in accordance with procurement policies and procedures.
• Support the administration of the Bank's fleet services, including monitoring shared mailboxes and liaising with external service providers.
• Ensure that activities comply with industry regulations and manage fraud and risk consistent with the Bank's policies.
• Assist with the planning, co-ordination, testing and verification of system changes and continuous improvement initiatives.
• Maintain appropriate contingency arrangements for systems, operations, customers, and stakeholders.
• Support the administration and maintenance of the Bank's Contract Management System, including system configuration, user support and data quality activities.

What you'll bring    

• Ability to contribute to improving business processes and increasing efficiency and effectiveness.
• Basic level of experience resolving problems within service levels.
• Knowledge of procurement, contract management, governance and compliance processes, or the ability to rapidly acquire this knowledge.
• Training or experience in transactional processing, working to procedures and separation of duties concepts.
• Demonstrates strong personal resilience and maintains a positive, professional approach when working in a fast-paced environment with competing priorities and changing demands.
• Basic knowledge of customer support principles and processes, with a strong commitment to stakeholder service.
• Ability to review documentation and assess compliance with policies, procedures and operational requirements.
• Experience working with AI tools and business or procurement systems to support operational activities, improve business processes and enhance efficiency.
• Strong attention to detail, organisational skills and the ability to manage multiple tasks simultaneously.
• Ability to identify, manage and escalate operational, compliance and risk-related issues appropriately.
• Experience using Microsoft Office applications and business systems; experience with procurement, contract management or workflow systems is desirable.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

.