Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Competencies:

• Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process Simple, Medium and High complexity tasks
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
• Maintain compliance to the Quality metrics
• Ability to display the culture of FTR (First Time Right) While processing orders
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Technical Skills:

• Should have basic knowledge of MS office (Word, Excel & Power-point)
• Should have basic knowledge of Mortgage and Accounting principles

Educational Qualification and Experience:

Minimum of 15 years of formal education – Diploma/Graduate (Commerce/Art/Business Administration)

Professional work experience of 1 year.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.