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Application Deadline

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What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Click here to learn more!

Job Type

Department

About the Position

The Probation Dispatcher Supervisor provides leadership, supervision, and training for a unit of Probation Dispatchers in the daily operations of the department’s Communications Center. This position trains new personnel, is responsible for the activities of the daily operations, and is required to perform related duties as needed.

About The Adult Probation Department:

The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.

Please note: A prescreen activity may be sent as part of the selection process to all candidates who meet minimum qualifications.

Candidates who successfully navigate the prescreen process will be invited to participate in the next step of the position assessment.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:

• High school diploma or GED

Experience:

• Three (3) years of experience as a dispatcher/call taker

OR

Combined education and experience qualifications:

• An equivalent combination of education and job-related experience, substituted on a year for year basis.

Our Preferred Candidate has:

• Associate degree in business administration, communications, telecommunications, public administration, or related field
• One (1) year of experience receiving and dispatching probation department radio communication calls
• At least one (1) year of lead or supervisory experience

Knowledge, skills, and abilities:

Knowledge of:

·        Supervisory practices and principles, departmental policies and procedures, customer services standards and procedures.

·        Existing APD policies and Communications Center Procedures.

·        Receiving and dispatching probation department radio communication calls, radio transmission procedures, related FCC rules and regulations governing operation of radio telephone transmitting and receiving systems.

·        The rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters.

·        The Arizona Criminal Justice Information Systems regulations concerning access to computerized criminal history records checks and related statutes.

·        Department policies and procedures pertaining to communications operations.

·        Law Enforcement terminology.

·        Electronic monitoring computer system and database.

·        Computerized mapping system.

·        Basic mathematics and the English language, both oral and written.

Skill in:

·        Supervising and evaluating assigned staff.

·        Coordinating work of subordinates

·        Oral and written communications

·        Establishing working relationships with others

·        Effective decision making and conflict resolution.

·        Providing effective communication services and working as a team member with the ability to compromise during decision making.

·        Communicating clearly and concisely, both oral and written.

·        Maintaining accurate records and reports.

·        Determining priorities and problem solving of non-routine situations.

·        Principles and practices of effective employee supervision.

·        Planning, organizing, scheduling, and evaluating the activities of employees.

Ability to:

·        Multi-task and cope with high volume and time critical work environment.

·        Demonstrate proficiency with standard business and office equipment and software.

·        Use computer programs to generate reports, memos, documents, and correspondence.

·        Remain proficient and be able to train staff in the operation and knowledge of communications equipment including the radio console system, CAD system, telephone, computer terminals, and of all dispatch related equipment.

·        Maintain flexibility with schedule to participate in training, coordinate/attend meetings, and fill-in as a Probation Dispatcher when a shift is short staffed.

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

·        Supervise, organize, assess, and evaluate the workload of staff, modifying workload and staff assignments. This includes approving timecards and managing staff scheduling to ensure 24/7/365 coverage.

·        Monitors daily operations; ensuring goals and objectives of the area are being met. This position will work as a team with the other Probation Dispatcher Supervisors and Communications Center Supervisor.

·        Oversee and understand the operation of all dispatch related equipment, department processes and personnel.

·        Provide job performance evaluations and disciplinary action for staff, conducting performance and counseling sessions as required.

·        Demonstrate proficiency in the operation of all dispatch related equipment to include radio console, CAD, phones, and NICE systems.

·        This position serves as a supervisor and is expected to be on the floor to coach and train in radio and telephone traffic while lending support and assistance to the entire shift.

·        Oversee and lead the review, update, and implementation of Communications Center policies, protocols, and procedures.

·        Provide timely guidance and feedback to help Probation Dispatchers strengthen knowledge/skills needed to accomplish a task or solve a problem.

·        Guide and develop others in accomplishing work objectives, reward and recognize others, both formally and informally, in ways that motivate them.

·        Lead the collaboration with stakeholders to include APD, JPD, Court Security, and others as assigned in the performance of administrative functions to include coordinating meetings and projects.

·        Develop and update training outlines, instructional materials, and operational manuals, and conduct training of new and existing staff.

·        Lead engagements with team members to solve problems, work to find win/win resolutions of differences, is aware of how management style impacts staff productivity and development, modify leadership style to meet situational requirements, and help team stay focused on major goals while managing within a context of multiple directives.

·        Show ability to plan, schedule, direct work of self and others to include maintaining flexibility with schedule to lead in trainings, coordinate/attend meetings, and assist staff as needed.

Working conditions: 

While performing the duties of this job, the employee will be wearing a headset and is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Work environment with moderate noise level from several sources creating constant activity.

• Secured office environment. Must have the ability to work any and all shifts, as assigned based on the needs of the organization.
• Shift differentials are available depending on assigned shift. The center is open 24 hours a day, 7 days a week and 365 days a year.
• Shifts are determined by shift bid. Most employees will work five (5) x eight (8) hour days per week.
• Shifts are 6 am - 2 pm, 12 pm - 8 pm, 2 pm - 10 pm, and 10 pm - 6 am.

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

Additional Information

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. 

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. 

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant. 

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/

Judicial Branch facilities are located throughout Maricopa County.  This position may be reassigned to other locations.  Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer. 

Apply Now!