At Harrods Private Shopping, we're redefining what hospitality means in a retail environment. Our ambition is to be the ultimate luxury shopping and lifestyle destination, delivering exceptional service within one of the world's most exclusive shopping experiences.

We're currently recruiting for a part time Private Services Waiter on a 12 month Fixed Term Contract. Based within our iconic Penthouse and Private Service Suite, you'll assist the management team in delivering a seamless experience for Harrods' most discerning clients. From preparing artisan coffees and serving champagne to anticipating client needs, you'll play a key role in maintaining the impeccable standards that define Private Shopping.

Whether you're an experienced hospitality professional looking to elevate your career or a motivated individual eager to gain exposure within one of the world's most prestigious luxury retailers, Harrods Private Shopping offers a unique opportunity to develop your skills while creating unforgettable experiences for our clients.

About the Role 

As a Private Services Waiter, you'll join an elite team within our Penthouse and Private Service Suite, where attention to detail and outstanding service are at the heart of everything we do.

You will be responsible for:

• Delivering a seamless and unrivalled client journey through personalised attention, intuitive service, and a genuine passion for hospitality.
• Preparing and serving premium beverages, from artisan coffee to champagne and bespoke cocktails, alongside light refreshments.
• Maintaining the immaculate luxury standard of our lounges, ensuring comfort and elegance at all times.
• Building meaningful client relationships and confidently responding to client requests with professionalism and discretion.
• Organising and executing mise-en-place duties before and after service to keep operations flawless.

This is a part time opportunity working 2 days out of 7. As shifts will predominantly fall across weekends, candidates must be flexible and available to support the business during peak periods and key trading times.

About You 

We’re looking for individuals who thrive in a high-pressure, fast-paced luxury environment and can deliver exceptional service with confidence, whilst maintaining a professional approach when handling client requests with discretion. This is a busy, active role where you'll be on your feet throughout the day engaging with customers and at times carrying heavy items.

You will bring:

• Food and beverage experience, ideally in hotels, events, or fine dining.
• Knowledge of mixology, barista skills, or silver service, with the ability to flex between bartender and waiter duties.
• Strong customer service instincts and a passion for creating unforgettable experiences.
• Calm efficiency under pressure and a professional approach to every interaction.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. 

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