Employment Type:

Shift:

Description:

Purpose 

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.  
May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. 

Note: “patients” refers to patients, clients, residents, participants, customers, members 

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Work Focus:  
Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. 
Plans & organizes workflows & prioritizes customers’ needs.  
May lead a small team; serves as a mentor.   
Creates & maintain procedural standards & records as appropriate for role.  
Develops & maintains educational programs for the team members, including new employee orientation. 
Process Focus: 
Utilizes multiple system applications for data collection & management.  
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.  
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.  
Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.  
Helps to identify opportunities, develop solutions & lead the team through resolution. 
Communication:  
Employs effective & respectful written, verbal & nonverbal communications;  
Develops an environment of mutual confidence & trust through collaborative relationships;  
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;  
Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.  
Environment:  
Performs work in a caring, collaborative & safe manner that complies with regulatory standards.  
Maintains a safe, functional & organized workspace environment.  
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. 
Accountable for continuous role-based self-development & leadership growth.  
Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.  
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.  

Functional Role (not inclusive of titles or advancement career progression) 

Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.   

Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.    

Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.    

Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.  

Minimum Qualifications  

High school graduate or equivalent / GED  

Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.  

Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.  

Additional Qualifications (nice to have)  

Previous Leadership Experience  

Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.   

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.