About the Role

To support U.S. Urology Partners by providing administrative operations to the clinic(s).  Responsible for the Company Vision “To be the prominent urology practice and beyond, with a reputation for delivering excellent and effective care in all urologic modalities. By providing full-service urology to the patients and communities we serve, there will be greater satisfaction as well as patient and physician loyalty which will allow U.S. Urology Partners continued success and growth.”

What You’ll Be Doing

• The Practice Office Manager will work closely with the Nurse Manager to ensure optimal patient care and efficient patient flow from the reception department throughout the clinical areas. 

• Plan and prioritizes work flow with the goal of maximizing the efficiency and quality standard of the medical office clerical operations. 

• Interact with the physicians, COO and Human Resources to establish and implement action plans designed to maximize the effectiveness of the office administrative operation. 

• Creates policies and procedures focused on continuous improvement and solutions to daily issues. 

• Works with Human Resources to ensure that each office location is properly staffed for efficient operation of daily business. 

• Coordinates proper training process for all newly hired clerical staff. 

• Communicates realistic expectations to the clerical staff and works closely with Team Leaders to monitor progress and quality. 

• Analyzes patient needs and practice objectives with employee competencies to position staff to most effectively utilize individual skills and strengths. 

• Creates and maintains patient templates ensuring patients are scheduled in proper blocks of time for each physician. 

• Works with the Billing Manager and billing staff to ensure proper procedures are followed during patient check- in and check-out to secure accurate patient financial data.   

• Ensures that the reception staff maintains all patient information according to the established patient confidentiality policy.  Verifies that necessary paperwork is presented to patients for understanding and signatures (HIPPA, practice, financial and other forms) as required. 

• Works with Team Leaders in the delegation of scanning, routing, and faxing tasks. 

• Verifies that all medical dictations are obtained in a timely and accurate fashion and sent out to referring physicians. 

• Approves office staff work schedules, Paid Time Off requests and payroll timesheets as well as processes employee performance reviews in a timely manner. 

• Delegates the responsibilities of ordering and tracking all office supplies (verifies packing slips) and maintenance of storage areas. 

• Supervises maintenance of buildings and grounds. 

• Creates communications and spread sheets as requested by management. 

• Communicates effectively to physicians and managers relative to all aspects of operations on a daily basis. 

• Performs other duties as assigned. 

What We Expect from You

• High School Graduate 

• Minimum of an Associated Degree preferred 

• Minimum of five (3) years of related experience  

• Experience in supervisory role  

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values.  Every associate living the core values makes our company an amazing place to work.  Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.

With a network of more than 80 locations across seven states, U.S. Urology Partners continues to play a key role in advancing innovation and access to urological services. As a partner to independent, community-based urology practices, U.S. Urology Partners enables them to focus on delivering premier care to the patients they serve and is backed by leading global investor General Atlantic.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.