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Position Summary

The Practice Manager serves as a key operational leader responsible for overseeing one or more assigned practice locations, including daily operations, staff supervision, facility maintenance, and overall practice performance. Collaborates with clinical and operational leaders to ensure efficient workflows, appropriate delegation of responsibilities, and alignment with organizational objectives. Partners with the Regional Director to coordinate and manage practice operations while providing financial oversight and supporting strategic initiatives related to practice growth, expansion, and the development of new service lines, as applicable. Additionally, supports the onboarding and development of new practice leaders within the region.

Key Performance Areas

KPA 1: Practice Operations and Strategic Management

·        Oversee daily practice operations to ensure efficient workflows, operational effectiveness, and alignment with organizational goals and AON policies.

·        Develop, implement, and evaluate operational procedures to improve productivity, efficiency, and service delivery.

·        Establish work priorities, evaluate operational effectiveness, and make adjustments to support practice needs.

·        Collaborate with Regional Directors, Clinical Nurse Managers, and centralized departments to coordinate practice operations and resolve operational challenges.

·        Identify operational concerns, implement corrective actions, and escalate significant issues to regional leadership as appropriate.

·        Support practice relocations, transitions, and organizational initiatives as needed.

·        Foster positive working relationships with physicians, employees, vendors, and centralized services to promote collaboration and operational success.

KPA 2: Financial Management and Revenue Cycle Oversight

·        Oversee practice-level financial processes to support revenue capture, expense management, and financial accountability.

·        Collaborate with the Clinic Finance Manager, financial counselors, and front office staff to maximize patient collections at the time of service.

·        Partner with Revenue Cycle teams to address claim denials, billing concerns, and collection opportunities.

·        Ensure accurate completion and reconciliation of daily financial transactions, including employee daily closes and bank deposits.

·        Verify daily bank deposit accuracy and ensure timely deposits in accordance with organizational procedures.

·        Review and process supply purchase requisitions, vendor documentation, and reimbursable expenses.

·        Prepare and submit quarterly physician expense reports to Corporate Accounting.

·        Monitor practice expenses and identify opportunities to improve financial efficiency and resource utilization.

KPA 3: Staff Leadership and Performance Management

·        Lead, supervise, mentor, and support practice personnel to promote accountability, engagement, and operational effectiveness.

·        Provide daily direction and guidance to ensure work is completed accurately, efficiently, and within established timelines.

·        Maintain staffing levels within approved positions and coordinate schedules to support practice operations.

·        Participate in the recruitment, selection, onboarding, and training of new employees in collaboration with appropriate leadership.

·        Conduct regular staff meetings to communicate operational priorities, organizational updates, and performance expectations.

·        Provide ongoing coaching, performance feedback, and annual performance evaluations.

·        Address employee performance and disciplinary concerns in accordance with AON policies and procedures.

·        Recommend salary adjustments, transfers, promotions, and terminations to regional leadership as appropriate.

·        Complete biweekly payroll responsibilities and approve time-off requests while maintaining appropriate staffing coverage.

·        Assist with onboarding and training new practice leaders within the region as needed.

KPA 4: Patient Experience and Service Excellence

·        Promote a positive patient experience by ensuring efficient, professional, and patient-centered administrative services.

·        Address and resolve patient concerns, complaints, and service-related issues in a timely and professional manner.

·        Support front office operations as needed to maintain workflow efficiency and continuity of service.

·        Evaluate administrative workflows and implement improvements to enhance patient satisfaction and service delivery.

·        Promote effective communication and collaboration among administrative staff, clinical teams, physicians, and patients.

·        Maintain a professional and welcoming practice environment that supports quality patient care.

KPA 5: Regulatory Compliance, Quality, and Facility Management

·        Ensure practice operations comply with applicable federal and state regulations, patient rights requirements, and AON policies and procedures.

·        Maintain confidentiality and security of patient and employee information in accordance with organizational policies and applicable regulations.

·        Monitor compliance with OSHA, fire safety, and other regulatory requirements, ensuring timely resolution of identified deficiencies.

·        Coordinate the timely completion and submission of requested information for audits, including nursing-related documentation.

·        Ensure adherence to organizational IT policies, established EMR procedures, and disaster recovery protocols.

·        Verify completion of required next-day order backup procedures within Onco/EMR.

·        Oversee facility cleanliness, maintenance, and general operating conditions to provide a safe and functional environment for patients and employees.

·        Coordinate with vendors and appropriate departments to address facility repairs, maintenance needs, and operational concerns.

KPA 6: Cross-Functional Collaboration and Organizational Support

·        Serve as the primary practice liaison between local staff, regional leadership, and AON centralized services.

·        Collaborate with Human Resources, Revenue Cycle, Managed Care, Laboratory, Accounting, and other departments to support practice needs.

·        Participate in clinical, operational, and administrative meetings to facilitate communication and alignment across departments.

·        Develop and maintain productive working relationships with centralized services and promote utilization of organizational resources.

·        Communicate operational challenges, staffing concerns, and significant practice developments to regional leadership.

·        Support regional initiatives, leadership training, and organizational transitions as assigned.

·        Promote a collaborative workplace culture that supports employee engagement, productivity, and organizational effectiveness.

Position Qualifications

Education

·        High school education required

·        Bachelor’s degree required

Minimum Relevant Experience

·        5 plus years office experience

·        5 plus years of supervisory experience

·        5 plus years physician practice/healthcare experience

·        Oncology experience preferred

·        Mergers and acquisitions experience required

Certifications/Licenses

·        Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Skills

Travel:  51-75%

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