The Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect.

Your Impact:

• Places outbound calls to customers within specified timeframe before renewal date for re-quote. 
• Contacts relate to upcoming policy renewals and targeted book roll activities. 
• Reviews and analyzes reports and other data to monitor progress towards stated goals. 
• Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base. 
• Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team. 
• Efficiently and accurately calculates/presents quotes and writes insurance applications. 
• Works knowledgably within carrier underwriting guidelines and effectively presents risks for consideration that fall outside of guidelines.   
• Tracks quote activity and generates periodic reports for manager summarizing results. 
• Responsible for meeting individual retention and quality of business targets.
• Fosters positive relationships with carrier contacts. 

Successful Candidates Will Have:

• Associates degree and 2+ years’ experience in customer service and/or sales, preferably in the insurance industry
• Strong interpersonal skills and ability to effectively communicate by phone
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills
• Proficient PC skills, knowledge of insurance administration software preferred
• Current NYS Property & Casualty or Personal Lines license

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit one80.com. If you have any questions about this posting, please contact [email protected].

In addition to the pay rate below, this role is also eligible for a monthly commission plan.

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.  Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.  Additional information regarding this policy can be found on our careers page.