Job Description:

Business Overview

The Rakuten Group offers over 70 services worldwide, spanning diverse fields such as e-commerce, travel, digital content, fintech (credit cards, banking, securities, e-money, and mobile app payments), mobile carrier services, and professional sports. By organically connecting these services through a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" unlike any other.

Rakuten's Business in Numbers
https://corp.rakuten.co.jp/careers/services/

Department Overview

The Customer Management Department is at the forefront of protecting and enhancing the value of the Rakuten brand. Our mission is to ensure the safety and security of our customers across our commerce services-starting with our founding business, Rakuten Ichiba-and to expand our base of loyal Rakuten fans.

The Fraud countermeasure section, relevant to this position, serves as the security frontline for the Commerce & Marketing Company. We are responsible for implementing efficient and effective countermeasures against a wide range of fraudulent and inappropriate activities, including credit card fraud, in close collaboration with relevant businesses and departments.

Position:

Why We Hire

With the proliferation of generative AI, the scope of malicious actors is expanding, and their methods are becoming increasingly sophisticated. In this environment, we must proactively anticipate risks and implement countermeasures with speed.

Furthermore, there is a growing need to design operations with a broad perspective by coordinating across multiple business units and the development teams that support our operations.

We are currently seeking a Manager Candidate who can drive these initiatives with a strong sense of ownership.

Why Join Us
- Social Mission: Protecting the "Rakuten Ecosystem," used by tens of millions of members, goes beyond corporate security; it is a significant social responsibility and a rewarding challenge that helps safeguard the trust of Japan’s digital economy.
- Risk Management from a Management Perspective: This is not just a monitoring role. You are required to design a "balance between offense and defense"-minimizing fraud without hindering business growth. The experience of planning and executing security strategies from a perspective close to executive management, through collaboration with department leaders and the analysis of massive transaction data, offers unparalleled professional growth.
- Career Expansion: Rakuten is home to professionals from diverse backgrounds. You will be able to take your career to the next level by leveraging your expertise, engaging in discussions with members who have different perspectives, and deriving optimal solutions as a team.

Position Details

In this role, you will handle daily fraud cases, plan medium- to long-term security enhancement measures, and develop systems to improve operational efficiency. Even if you do not have prior experience in fraud prevention, we welcome candidates with strong professional capabilities. Specialized knowledge can be acquired through on-the-job training and internal programs.

Key Responsibilities
- Analysis of fraudulent and inappropriate transactions and planning of countermeasures
- Collaboration and coordination with business units and development departments
- Project management
- Management of various KPIs
- Vendor management

Specific Project Examples
- Proposing ID security measures for all businesses within the Commerce & Marketing Company
- Establishing cross-company processes for sharing fraud-related information

Work Environment

Organization Structure
- Size: Approx. 50 members in the Customer Management Department; approx. 20 in the Fraud Prevention Division
- Age range: Diverse across all generations
- New Graduate/Mid-career ratio: 2:8

Backgrounds of Mid-career Hires
- Corporate sales experience in finance or retail industries
- Management experience in BPO companies
- System engineering experience

Career Path Examples of Successful Hires
- Promoted to management within one year of joining

Mandatory Qualifications:

- Experience in logical hypothesis testing, pattern analysis, and strategy formulation utilizing large-scale data,OR,Project task/process management skills and high-level negotiation experience with stakeholders (Approximately 3 years or more​)
- Experience in leading projects smoothly by involving multiple departments

Desired Qualifications:

- 3+ years of PM/PMO experience at an operating company, or 3+ years of consulting experience
- Business-level English proficiency
- Work experience related to fraud prevention
- Experience in security-related roles
- Experience in creating presentations/materials for executive-level audiences

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link

- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #OperationalImprovement #BusinessDevelopment #customersupport #commerce