As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Examines the clinic schedules(s) on a continuous basis (both weekly and daily) to identify opportunities for optimizing the time and effort of providers and clinical space by reviewing reports such as clinic utilization, master templates and the volume of referrals.
• Serves as a primary contact for provider(s) as it relates to clinic sites, clinical operations and scheduling coordination.  Meets weekly with Practice Manager, Nurse Manager and Clinical Directors to recommend scheduling among competing demands and then implement the scheduling changes. Communicates expectations to clerical staff on any schedule changes that were implemented.
• Applies provider preferences and protocols in selecting for routine and non-routine correspondence related to patient communications. This includes compiling all necessary information and drafts for provider signature and ensuring best practices and following University polices and guidelines.
• Uses judgement based on clinical operations to authorize changing of clinic schedules.  Authorizes rescheduling/bumps/closures when as needed by applying protocols for clinic scheduling. Delegates tasks to clerical staff for rescheduling patients.
• Assesses calls to understand patient needs, patient complaints, prioritizes medical concerns and obtains responses from providers and follows up with patients. Serves as the main point of contact for colleagues for all scheduling and communication questions or challenges related to clinical services.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years relevant experience required
• 1 year leadership experience preferred
• Or equivalent combination of education and experience
• Experiences with surgical/appointment scheduling software and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer service skills required
• Demonstrates time management, multi-tasking, leadership and critical thinking skills preferred
• Medical Terminology preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.