As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Successfully completes 80 hours of phlebotomy training, including 100 successful venipunctures. Completes 20 additional hours of training in client services and specimen management to meet certification requirements.
• Upon completion of the associated Mandatory New Hire Trainings, completes duties as a trainee of phlebotomy. Confirms orders prior to collection per protocol. Labels samples in front of the patient per protocol. Performs safe venipuncture, following all age-specific, infection control, and safety protocols. Greets patients to initiate positive laboratory experience, requests patient identification, assures use of two identifiers to verify the correct patient. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. Collects patient demographic and insurance information in an efficient, customer-oriented manner. Accurately verifies patient demographics.
• Completes phlebotomy new hire employee mandatory trainings in LMS. Completes additional trainings, including eRecord training, lab information system registration and login, specimen receiving, client services, and receiving and registering new patients in the Patient Service Centers.
• Completes 50 hours of lecture on the Essentials of Phlebotomy with a passing grade as scheduled. Consistently demonstrates good classroom participation and adheres to the attendance policy.
• Interacts with patients and colleagues in a timely and professional manner. Assesses the urgency of unexpected situations and responds appropriately to escalate or solve as appropriate. Serves as a resource for handling complaints and utilizes service recovery concepts.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 1 year of related work experience in an administrative office or customer service field required
• Or equivalent combination of education and experience
• Medical terminology experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to word process documents and enter data into a database required
• Demonstrated skills related to achievement of customer satisfaction preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.