Essential Job Responsibilities and Duties  
• Establish rapport with donors to ensure overall service satisfaction
• Conduct routine venipuncture for plasmapheresis and collect donor samples
• Respond and assist with donor reactions during the donation process
• Monitor collection equipment to facilitate the health and safety of the donors 
• Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays
• Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
• Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
• Maintain equipment and work area cleanliness in between donors 
• Responsible for accurate documentation of collection records
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned
Qualifications
• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
• License or certification where required by state

Requirements
• Strong oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Perform basic math calculations
• Basic computer skills
• Reasoning ability to identify, interpret and apply appropriate information

Physical Requirements
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds

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