POSITION SUMMARY:

The floating Pharmacy Manager provides operational and management support across Boston Medical Center Health System Retail and Community Health Center pharmacy operations. The role oversees and coordinates key operational functions, including workflow, staffing and scheduling, regulatory compliance, staff training and development, pharmacy programs, and performance improvement activities. The Manager partners with pharmacy leadership to monitor operational performance, identify opportunities for improvement, support consistent practices across pharmacy locations, and provide management coverage as needed. The position supports departmental initiatives and projects that advance the goals of the department and reports to the Senior Director of Retail and CHC Pharmacy.

Position: Floating Pharmacy Manager

Department: Retail Pharmacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provides direct management and operational support across BMC Retail and Community Health Center pharmacy operations.
• Manages workflow, monitors the quality and timely completion of work, and supports adherence to departmental processes and protocols.
• Reviews operational results, identifies problem areas, and works with pharmacy management to implement appropriate changes in assignments, workflows, and procedures to meet departmental goals and operational needs.
• Manages pharmacist staffing, scheduling, timekeeping, and workforce utilization across supported Retail and Community Health Center pharmacy operations.
• Reviews pharmacy staffing needs with management, assigns pharmacist coverage based on business requirements, manages schedule changes, and ensures schedules are finalized and posted.
• Reviews pharmacist and technician hours, overtime, productivity, and staffing variances and completes review and approval of pharmacist timekeeping information and required adjustments.
• Supports regulatory compliance and quality oversight by completing self-inspections, audits, monitoring, and follow-up activities related to applicable DEA, Massachusetts Board of Pharmacy, Joint Commission, controlled substance, DME, and REMS requirements.
• Monitors adherence to controlled substance policies and procedures, assists with controlled substance ordering as needed, investigates inventory discrepancies and medication-related events, and provides appropriate follow-up and recommendations for improvement.
• Coordinates and supports pharmacy staff training, education, and development across outpatient and Community Health Center pharmacy teams.
• Supports new employee training and follow-up, team huddles, staff development activities, performance evaluations, and other activities related to staff development.
• Provides feedback and management support as needed to promote consistent pharmacy operations across areas within the role's scope.
• Supports pharmacy programs, departmental initiatives, and management coverage across outpatient and Community Health Center pharmacy operations.
• Monitors assigned programs and performance measures, assists with reports and summaries, and coordinates appropriate follow-up.
• Provides on-site workflow support, assists with patient outreach or pharmacy workflow when operational needs require additional support, and provides coverage of essential management responsibilities during approved absences of primary pharmacy management.
• Participates in departmental projects and activities supporting the goals of Outpatient Pharmacy and Boston Medical Center and maintains required professional competency through continuing education.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Disclaimer: Percentages are approximations used for job evaluation purposes. Actual time spent on specific duties may fluctuate based on operational needs and department priorities

JOB REQUIREMENTS

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Work requires valid license to practice pharmacy in the Commonwealth of Massachusetts by the hire date.

EDUCATION & EXPERIENCE:

• Position requires a Bachelor’s Degree in Pharmacy or PharmD from an accredited college of pharmacy.
• Postion requires atleast 2 years of related pharmacist experience.

KNOWLEDGE AND SKILLS:

• Knowledge of clinical pharmacy practice relevant to outpatient and retail pharmacy operations.
• Knowledge of pharmacy regulatory and compliance requirements applicable to the role.
• Ability to manage pharmacy staffing schedules, workflow, and operational coverage across multiple practice locations.
• Ability to monitor pharmacy operational performance, productivity, staffing utilization, and key performance indicators.
• Ability to conduct operational and compliance reviews and coordinate appropriate follow-up.
• Proficiency with Microsoft Word, Excel, Outlook, web browsers, outpatient/retail pharmacy management systems, and electronic medical records.
• Ability to prepare operational reports and summaries and use performance information to identify areas for improvement.
• Ability to communicate operational information clearly in verbal and written formats.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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