Position Summary

CVS Health/Specialty is offering an exciting opportunity to be part of our Pharmacy Care Representative team. In this customer service role, you will interact directly with customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage, performing benefit investigations and processing of medication orders for both new and existing patients. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service. 

As a Pharmacy Care Rep, you will:   

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment. 

• Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders 

• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment. 

• Assist in enrolling and tracking new customer referrals. 

• Provide explanation of CVS/Specialty services to new customers 

• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution. 

This is a WORK FROM HOME position. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience. 

This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.  In addition to sixteen paid days off for employees, we also offer ten paid holidays.

 Our application process is 2 simple steps: 

• Apply online. 

• Take your time while completing our Virtual Job Tryout (VJT) .

Training for this role is virtual, on camera, Monday through Friday 9am-5:30pm EST.

Starting pay for this role is $19.00/hr.

Required Qualifications 

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone 

• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications. 

• Active Valid Pharmacy Technician License and/or Certification as required by the State of FL.

• 1+ years of computer keyboarding experience, skills and aptitude. 

• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.

• Must live in Florida.

Preferred Qualifications 

• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology 

Education 

• High School Diploma or equivalent work experience.