As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Opening:

Work Shift:

Range:

Compensation Range:

Responsibilities:

Essential Functions:

Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s). Analyzes patients that are receiving high-cost medications for potential participation in PAPs, and identifies the best options for the patient given their overall circumstances (insurance, disease state, income, etc).  Coordinates with the patient and/or family to obtain necessary information, including income information and other personal details, as well as to present PAP options to the patient/family when there are multiple options.  Enrolls patients in PAPs using the needed permission and information, follows up to determine the status of the application, and ensures proper documentation of this process. Submits all required documentation to the PAP throughout the duration of treatment to verify that payment for each prescription refill is still active. Understands and manages the payment process specific to each PAP, and ensures that payments are properly accounted for the correct patient and correct patient encounter. Meets or discusses with the patient and/or family the status of PAP eligibility on an as-needed basis if coverage changes during treatment duration. Serves as a subject matter expert available to patients, providers, and other staff about financial assistance resources, including PAPs, grants, foundations, manufacturer coupons, and social work. Collaborates with social services and case management on patient assistance.
Coordinates medication and supplies preparation with pharmacy staff to ensure timely delivery. Troubleshoots insurance issues with pharmacists, physicians, and staff to prevent treatment interruptions. Follows up with patients to ensure safe and effective medication use. Documents problems with the medication (i.e. delivery issues, side effects, adherence, difficulty with administration, etc.) and triages issues to the pharmacist when appropriate.  Coordinates medication ordering with inventory manager for special orders or low-volume medications. Tracks changes in prescribing trends and coordinates with inventory manager if changes in stock on hand is needed. Makes scheduled calls to patients to bill prescriptions and set up deliveries. Facilitates adherence to medications by ensuring that patients receive prescribed medications in a timely manner. Provides excellent customer service through the Pharmacy Call Center. Triages patient calls to the appropriate party. Answers incoming calls in a timely manner. Monitors and reconciles patient charge accounts once a month.
Remains professional, courteous, and diligent in all interactions with staff and patients/families. Obtains high patient and provider satisfaction results. Reports errors through the hospital error reporting system (RL solutions) and contributes to quality improvement initiatives. Assists with prescription audits and ensures timely completion of required patient documentation. Assists with the training of new team members in the designated clinical area.
Maintains expertise in the current policies of the most common payors for the relevant administered drugs that require prior authorization (PA), and will be responsible for working with the prior authorization coordinators, office staff nurses, and other patient care staff to ensure that all required elements of the policy are applicable in advance of requesting PA. Initiates, documents, and tracks all prior authorization on behalf of the areas to improve patient experience, ensure compliance, and prevent interruptions or delays in treatment.
Other duties as assigned.

Minimum Education & Experience:

Associate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required.
Or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

Capable of working independently with minimum supervision required.
Strong communication skills, problem-solving abilities, and  professional presentation required.
Demonstrated customer relations skills required.
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required.

Licenses and Certifications:

Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred.
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.