A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

ABOUT HUB INTERNATIONAL: 

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. 

WHAT WE OFFER YOU: 

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer: 

• Competitive salaries and benefits offerings 

• Medical/dental/vision insurance and voluntary insurance options 

• Health Savings Account funding 

• 401k matching program 

• Company paid Life and Short-Term Disability Plans 

• Supplemental Life and Long-Term Disability Options 

• Comprehensive Wellness Program 

• Paid Parental Leave 

• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off 

• Great work/life balance because that’s important for all of us! 

• Focus on creating a meaningful environment through employee engagement events 

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! 

• Growth potential - HUB is constantly growing and so can your career! 

• A rewarding career that helps local businesses in the community 

• Strong community support and involvement through HUB Gives 

SUMMARY:
The Personal Lines Customer Service Representative is responsible for the day-to-day servicing of specific accounts at the direction of the Account Executive and/or Producer. This position requires direct interaction with clients, Account Executives, Producers, insurance companies, and various departments within the HUB organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming telephone calls and assist clients with inquiries
• Issue auto ID cards and declaration pages
• Prepare lost policy release forms, summaries of insurance, and schedules of insurance
• Review retrieved carrier website documentation
• Process change requests and cancellations — suspense and follow up, check and scan when received
• Process renewals and endorsements; attach policies in EPIC, mail insureds and mortgagee copies, and check documents for accuracy
• Support Account Managers and Account Executives; provide updates once policy is bound (update future application and pull over to current)
• Provide support as needed to account managers
• Process new business and renewals
• Set up/update billing information
• Scan and input all correspondence into paperless file
• Email signed forms to carrier
• Invoice policies and endorsements
• Prepare policies to be delivered
• Additional administrative duties — general scanning, mail, and phone support
• Assist as needed with various projects
• Other responsibilities as assigned by the manager

REQUIREMENTS:

• High school diploma or equivalent
• 1-2+ years of Personal Lines experience preferred
• Active Property and Casualty License preferred, or must be willing to complete licensing requirements within 90 days of hire
• Strong computer skills and proficient with various software programs
• Must have excellent written and verbal communication
• Organized and highly detail-oriented

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.