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Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  May call patients for the next day’s surgeries. Coordinates patient schedules with the O.R., Front Desk and/or Booking Office. May prepare patient charts, verifies information, and assembles records from Admitting and Pre-Admission Testing.  May Prepare O.R. Pre-op paperwork, checklists, and validate patient documentation, bringing discrepancies to the attention of the nurse. 
2.  At the RN’s request, inquires with patients about needs for ancillary services including Financial Counseling, Social Services/ Case Manager. Arranges for ancillary services including Interpreter Services as needed.
3.  Coordinates patient flow with the OR and procedural areas. Collaborates with the Resource Nurse to place patients according to needs including lines, vents and precautions. Arranges a variety of diagnostic tests and procedures with Labs and Radiology according to established guidelines. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s services, as well as equipment and facilities.
4.  Constantly maintains the Communication Board with patient name, nurse assigned, physician name and patient destination and bed status. Upon arrival records patient into log book and brings patient OR / procedural records to patient’s bedside. Reports patient’s needs to the Resource Nurse. 
5.  Handles urgent patient care calls according to department protocol. May answer patient call lights and assists patient by calling nurse to bedside with the needs of the patient or alerts nurse in case of emergency.  May alert providers to emergent patient care symptoms and concerns.  Connects the patient’s call to the provider or responds to the patient and takes messages as directed.  Contacts the Anesthesia Department to notify Anesthesiologist on Duty of all emergency alerts, bedside needs and patient codes.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High School Diploma

Preferred:

Experience/Skills:

Required:
1. 3+ years of related experience is required.  
2. Requires the ability to use specialized applications software and computer systems.  
3. Necessitates individuals who are multifunctional and able to work under stressful situations.  
4. Exemplifies, professional behavior and excellent communication and human relations skills. 
5. Must have proven work experience in coordinating patient flow.
Preferred:
1. Knowledge of business office procedures and medical terminology/procedures preferred. 
2. Familiarity with perioperative services is preferred.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.