The role improves employee experience and the way People Operations delivers its services. The role works with People teams and partners to improve HR platforms, simplify processes, reduce manual work, strengthen data quality, and provide useful insights for better decisions. Success is measured by improvement outcomes—not transaction volume.

Position Responsibilities:

HR Platforms (40%): Maintain and improve the technology foundation.

• Drive the effective use and continuous improvement of Workday, AskHR, and related employee-service platforms.
• Translate business needs into clear requirements and coordinate enhancements and issue resolution with People teams, Technology, regional partners, and vendors.
• Lead testing, data validation, release readiness, documentation, training, implementation, and post-launch support.

Process Excellence, Automation & Insights (60%): Improve employee experience and business outcomes through simpler processes, digital solutions, and data-driven decisions.

• Partner with People teams to understand service needs, assess end-to-end processes, and identify improvement opportunities.
• Redesign processes and self-service experiences to improve simplicity, efficiency, compliance, and employee experience.
• Lead the delivery of automation and digital solutions from requirements and solution design through testing, deployment, and stabilization.
• Use service data, dashboards, and workforce insights to guide priorities, monitor performance, and support decisions.
• Ensure solutions follow approved technology, data privacy, security, and control standards.

Drive stakeholder readiness, user adoption, and continuous improvement, with clear ownership and measurable benefits.

Required Qualifications:

• At least 5 years of relevant experience in People Operations, HR technology, process improvement, or digital transformation.
• Hands-on experience with Workday or a similar HR platform, including requirements gathering, testing, releases, data validation, implementation, and user adoption.
• Experience in process improvement and at least one of the following areas: automation, reporting, or dashboard development.
• Good knowledge of employee lifecycle processes, data privacy, internal controls, and HR compliance.
• Strong problem-solving and stakeholder management skills, with effective written and verbal communication in English and Vietnamese.

Preferred Qualifications:

• A degree in Human Resources, Business, Information Systems, or a related field, or equivalent practical experience.
• Knowledge of Microsoft Power Platform or similar low-code automation and data visualization tools.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].