Overview:

The People Services Officer is responsible for coordinating employee Working with Children Checks (WWCC), administering the Government Services WWCC portal, maintaining Workday compliance data and reporting, and supporting the People Advisory team. The role’s primary objective is to resolve enquiries at first point of contact while delivering a high level of customer service and a positive employee experience.

Please note there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.

Key Tasks

• Investigating, identifying and resolving data errors and system discrepancies as a priority.
• Completing accurate and timely data entry across Workday and relevant systems
• Coordinating and managing employee Working with Children Checks (WWCC), including administration of the new Government Services WWCC portal.
• Running and maintaining reports to monitor compliance data and identify discrepancies.
• Updating employee details in Workday and the Government Services WWCC portal.
• Upload and process New Starter and Terminations information on a weekly basis.
• Contact employees via email using approved communication templates and scripts to obtain information, follow up outstanding requirements, and resolve discrepancies.
• Supervised by the People Advisor, Service Quality

Key Selection Criteria

• Attention to Detail and Accuracy: Demonstrated ability to work accurately, follow processes and maintain attention to detail when entering, checking and updating information.
• Microsoft Excel Skills: Demonstrated ability to use Microsoft Excel, including data entry, formatting spreadsheets, sorting and filtering data, using basic formulas and maintaining accurate records. Intermediate Excel skills are desirable.
• Problem-Solving Skills: Ability to identify errors or discrepancies, investigate issues and demonstrate initiative in finding solutions, seeking guidance when required.
• Willingness to Learn and Adapt: Ability and enthusiasm to learn new systems and processes, including Workday and the Government Services Working with Children Check (WWCC) portal, and develop an understanding of employee compliance requirements.
• Organisation and Time Management: Demonstrated ability to organise tasks, manage competing priorities and meet deadlines, including processing weekly new starter and termination information and completing reporting activities.
• Communication and Customer Service: Well-developed written and verbal communication skills, with the ability to communicate professionally and courteously with employees via email and other channels, using approved templates and scripts.
• Teamwork and Initiative: Ability to work collaboratively as part of a team, take direction and guidance from the People Advisor, Service Quality, and demonstrate initiative, reliability and a positive approach to learning new tasks.

Qualifications

• Currently studying, or have completed, a tertiary qualification in Human Resources Management, Law or a related discipline, or possess equivalent education, skills and experience.
• Previous experience in an administrative, customer service or data entry role is desirable but not essential.
• Experience using computer systems, maintaining accurate records and responding to enquiries would be advantageous.

Working with Children Check

Appointment to this position is subject to holding a valid Victorian Working with Children Check and other checks as required by the specific role. Maintaining a valid Working with Children Check is a condition of employment at RMIT.

Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.