It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Core Responsibilities

• Develop and maintain referral relationships with pediatricians, hospitals, NICUs, PICUs, specialty clinics, social workers, and case managers.
• Educate healthcare professionals and community partners about pediatric hospice and palliative care services, eligibility, and benefits.
• Serve as the main point of contact for incoming referrals and coordinate the intake/admission process.
• Meet with patients and families to explain hospice services, answer questions, and provide emotional support during care transitions.
• Collaborate with interdisciplinary teams including nurses, physicians, social workers, chaplains, and therapists to ensure coordinated patient care.
• Conduct outreach activities, presentations, and community engagement events to increase awareness of pediatric hospice services.
• Track referral activity, maintain accurate documentation, and support census growth goals.
• Ensure compliance with healthcare regulations, HIPAA requirements, and organizational policies.
• Build partnerships with schools, support agencies, and community resources serving children and families.
• Participate in strategic planning and marketing initiatives to expand pediatric hospice programs.

Supervisory Responsibilities: None

Experience Requirements

At least three years experience working in pediatric healthcare, hospice, palliative care, case management, or healthcare marketing preferred. Knowledge of hospice regulations, insurance processes, and referral coordination preferred.  

Education Requirements:

Bachelor’s degree in nursing, social work, healthcare administration, or related healthcare field.

Required Certificates and/or Licenses:

Active state licensure in nursing, social work, or certified child life (if applicable).

Overall Skills:

The ability to demonstrate superlative oral and written communication skills, in English, as well as ability to organize and manage projects within defined timeframe and budget; work both independently and as part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail; high degree of accuracy in typed work; excellent proofreading skills; learn patient health information systems; demonstrate excellent interpersonal and communication skills necessary to positively influence and interact with the public, volunteers, co-workers and donors.

Physical/Mental/Emotional Skills:

The ability to see, hear, grasp, lift, speak, sit and walk or otherwise perform essential functions with or without reasonable accommodations; demonstrate the mental and emotional ability to work with death/dying; demonstrate the maturity, customer service skills, and flexibility to work with individuals under stress; work in a fast paced and quickly changing environment; work under pressure and deadlines; effectively recognize and appreciate the diversity in the workplace.

Technological Skills:

The ability to demonstrate familiarity with Microsoft Word, Excel, and Power Point or other similar software packages; demonstrate proficiency with electronic medical record systems; demonstrate working knowledge of email and internet services.

Reasoning Ability:

The ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell and push, pull, lift/carry 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.