The Member Service Administration Division at BCBST is looking to add a PBX Operator to our team!  This position will receive and route incoming telephone calls.  Previous call center or switchboard experience is preferred.  In this role, you’ll have the opportunity to connect with all lines of business within BCBST by answering and re-directing phone calls to the appropriate team or individual, to suit the callers’ needs.  Experience in Member Service Administration (MSA) is highly preferred.  Commercial Operations experience is a plus. 

This remote role will have a rotating shift to cover the hours of Monday to Friday, 8:00 a.m. – 6:00 p.m. ET.  Does this opportunity sound like a great match?  If so, we look forward to receiving your application.

Job Responsibilities

• Addressing minor issues and complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year - Customer Service telephone experience required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Customer service oriented

Number of Openings Available

Worker Type:

Company:

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.