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The Position

Payroll, Time & Benefits Specialist (Fixed-term contract till end Sep. 2027)

Position summary

The Payroll, Time & Benefits Team focuses on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. 

As a Payroll, Time & Benefits Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. 

You will support the following countries for the Polaris implementation:

• Bosnia and Herzegovina

• North Macedonia

• Albania

• Georgia

Responsibilities:

Service Delivery 

• Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc.

• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting. 

• Understand and have working knowledge of local time/absence policies.

• Correspondence with managers and leaders to confirm accuracy of employee time/absence entry. 

• Manage, process and reconcile mass upload files for all pay frequencies.

• Monitor data flows to/from Workday to Vendor for accuracy 

• Ensure integrations are processed timely and resolve any errors ensuring accurately processed 

• Ensure regulatory compliance in line with the countries, customers, and regulations. 

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. 

• Supports P&C Chapters in system maintenance activities. 

• Provide guidance and advisory to first level P&C support teams. 

• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs). 

• Ensure consistent and reliable service delivery for customers serviced.

• Implement processes and initiatives to ensure continuous improvement as well as service enhancement. 

• Ensure end to end ownership of resolution 

• Ensure operations according to defined KPIs and ServiceNow OKRs.

• Support country non-PTB activities upon the business needs if applicable. 

Cross-Functional Collaboration 

• Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness. 

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. 

• Achieve our P&C vision by driving local consistency through collaboration. 

Outputs & Deliverables 

• Continuous contribution to the improvement of the performance of People Support Solutions 

• Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback) 

Who you are 

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization. 

You bring the following experience: 

• 1-2 years of experience in payroll services and benefits administration, in a shared service center environment preferably. 

• Knowledge of payroll cycle and processes 

• Excellent attention to detail and analytical ability 

• Advanced Excel skills (pivot table, v-lookup, etc.) 

• Proven track record of being able to deliver in a matrix organization. 

• Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities. 

• English strong communication skills both written and spoken are essential (and extra local languages are required: Macedonian, Albanian, Bosnian) 

• Preferably HR generalist know-how. 

• Ability to thrive in an ambiguous and multicultural environment working across borders. 

Core capabilities include: 

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response) 

• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)

• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements) 

• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.