Schedule: Monday - Friday, 7:00 AM - 3:30 PM in Outpatient registration

Summary

Manages and creates patient accounts for services rendered, including the creation of medical records. Responsible for engaging in one or more of the revenue cycle roles while working collaboratively with the patient, patient’s family, and the care team. Verifies patient demographic information and supports financial compliance with insurance eligibility responses and collects or counsels on payment options.

Education

High school or equivalent (GED) preferred.

Certification, Registration & Licensure

None required

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Experience

Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired.

Responsibilities

• Obtains and verifies insurance and demographic information.

• Makes collection attempts while providing education on resources available.

• Greets and welcomes arriving patients. Secures signatures for all required documentation.

• Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to hear, sit, and speak.

The employee is frequently required to bend, do fine motor, repetitive motion and reach.

The employee is occasionally required to kneel, stand, walk and squat.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, electrical hazards and radiation.

The noise level in the work environment is usually quiet.

NOTE: THE FOLLOWING PHYSICAL DEMANDS AND WORK ENVIRONMENT APPLY SPECIFICALLY TO ED REGISTRATION STAFF

Classification is MODERATE.  The employee will frequently carry, pull/push 20 lbs.  They are required to frequently stand or walk.  Occasionally exposed to moving mechanical parts, vibration and non-weather heat and cold. The noise level is usually moderate.