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Join Our Team at Emplify by Gundersen Health System as a Patient Liaison - Boscobel

Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison at our Boscobel clinic, you’ll be the welcoming face and steady support for patients throughout their healthcare journey—making every interaction count.

At Emplify Health, we’re not just filling positions—we’re building careers. We invest in our teams so they can invest in the communities they serve.

Discover how a little empathy changes everything.

What's Available:

• .9 FTE (72 hours bi-weekly)
• Shift: Monday - Friday, Days( no weekends)  9‑hour shifts with one day off each week
• Hours: Rotating between 7:00am–6:00pm
• Location: Boscobel, WI (home base) with travel to Muscoda and Fennimore, depending on clinic need.

What You’ll Do:

• Partner with Clinicians, Nurses, and Medical Assistants to ensure smooth patient registration and scheduling
• Collect payments and verify information with accuracy and empathy
• Deliver exceptional customer service both in person and over the phone

What You’ll Get:

• Starting pay of $17.93/hour + more for experience!
• A welcoming, close-knit small-town community
• A work environment that supports you personally and professionally, and a work culture where you are valued and appreciated
• Comprehensive & Generous Benefits Package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial Retirement Contribution (401k & Base Contribution)
• Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Support for your career growth through Professional Development Opportunities, our Tuition Reimbursement Program, and the Career Development Center

What You’ll Need:

• High School Diploma or equivalent
• At least 1 year of experience in an office setting with customer service responsibilities
• Proficiency in Microsoft Office and general computer skills

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer