At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Description: Patient Journey Partner

Location: Delhi NCR

Therapy Area: Hematology

Key Responsibilities 

• End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
• Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
• Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.
• Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.
• Develop account  relationships by understanding account vision, strategy and tactics and creating shared value partnership.
• Be the one point of contact for brand and therapy related query resolution of the HCPs.
• Improve adoption of Roche innovation by building conviction on Roche innovation
• Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.
• Contribute to the commercial, medical and access initiatives as squad member. 
• Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).
• Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.
• To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions
• Provide account insights & inputs to the launch excellence team.
• Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc.
• Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.
• Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend

Behavioral Competencies

• Exhibition of Roche Leadership Commitments and Roche Core Values 
• Patient centricity in decision making
• Strategic Communication
• Strong Collaboration and Networking skills
• Inspiring and Influencing

Eligibility Criteria (Qualification and Experience)

• Relevant graduate delivery required, post-graduation preferred
• More than 8 years’ experience with 4+ years in Patient Services or similar preferred
• Strong collaboration and networking skills, process orientation and alliance management
• English language knowledge, written and verbal is preferred, knowledge of local language is an advantage
• Willingness to relocate 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.