Job Description:

Corporate Service Account Manager

Singapore

A Full Time (45 hours), Permanent Role

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home and maintain a great work life balance.

Role overview: 

As a Corporate Service Account Manager, you deliver an exceptional customer experience for our corporate customers. You provide a dedicated and comprehensive service, acting as the primary point of contact for Group Secretaries and Intermediaries within your portfolio and deliver the highest level of customer care, creating extraordinary relationships resulting in good business retention and expansion.

What you’ll do: 

• Proactively manage the relationship with your portfolio of Corporate Group schemes acting as the primary point of contact for Group Secretaries and Intermediaries, supporting the onboarding of new customers
• Respond to all incoming queries from Group Secretaries/ Intermediaries by phone and email including proactive outbound Service Calls. Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey. 
• Attend face to face client visits where appropriate. Confidently participate, supporting the Sales Account Manager and deliver on actions within agreed timescales. 
• Take  end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a  customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits
• Effectively process the renewal of the corporate groups in your portfolio, collaborating with all relevant parties, working to deadlines whilst ensuring attention to detail and great quality.
• Take ownership of group billing and commission enquiries and escalate within agreed authority limits
• Complete all related customer administration such as maintaining and updating customer records on the customer management system and provide appropriate reports
• Ensure the groups are paid up-to-date and follow the relevant process if this is not the case. Ensure invoices are issued and work with the Finance Team to support the management of customer debt.

What you’ll bring: 

• Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
• Highly customer focussed 
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
• A good understanding of  Bupa Global processes and systems 
• Good understanding of complaint handling processes
• Experience of working in another Bupa Global Operational department is preferable 
• Good written communication, a high level of assertiveness and an excellent telephone manner
• Good problem solving and analysis and using your network to assist in fixing issues. 
• Experience of managing your own portfolio and face to face contact with your customers
• An ability to speak a second language would be an advantage
  tention to detail and great quality.

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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